Melissa Andrews
LAS VEGAS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Jewlery Specialist
Macys Department Store
Las Vegas
10.2022 - Current
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
Nevada Realtor
Real Estate Agent in Northern Nevada Lic. # s.195054
08.2021 - Current
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Owner /Operator
LUXE - Sparks, Nevada
11.2011 - Current
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Kept the system current and accurate to promote the efficient filing and retrieval of materials
- Troubleshot problems with office equipment and software
- Documented payments and expenses to keep financial records current
- Continuously classified and filed records to keep the system efficient and all information organized
- Microsoft Word, Excel, Outlook and Adobe Acrobat Pro
- Coordinated and distributed backorders to meet customer needs
- Reviewed the incoming orders that assigned to LUXE to maintain a demanding schedule
- Processed daily invoices and payments.
Manager / Assistant
Group Wellness
Las Vegas
07.2022 - 10.2022
- Invoice/filing for the state of Nevada
- Inventory control Budgeting and cost control
- Set appointments
- Clerical support Organize files
- Inventory control Budgeting and cost control.
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Bartender
Golden Gaming Entertainment
04.2022 - 07.2022
- Customer service
- Serve and mix drinks
- Handling register and cash flow
- Cash out winnings.
Security Site Supervisor
Las Vegas Parking
04.2022 - 07.2022
- Multi-tasking Answering Multiple phone lines
- Program administration Oversee administrative functions
- Customer Service
- Greeting
- Set appointments.
Bartender
Doc Hollidays (Reno NV)
06.2021 - 04.2022
- Customer service
- Serve and mix drinks
- Handling register and cash flow
- Cash out winnings.
Personal Assistant
Darby Law Practice, Ltd. - Reno, NV
01.2007 - 07.2011
- Opened, sorted and distributed incoming mail and electronic correspondence
- Helped coordinate efficient meetings by preparing agendas and arranging the catering
- Screened incoming calls and visitors to avoid unnecessary work interruptions
- Kept the executive team productive and on-schedule by coordinating appointments and skillfully responding to routine inquiries
- Managed efficient filing systems by quickly storing and retrieving business records
- Researched topics of interest, compiled data and authored streamlined summaries outlining key points for review
- Continuously classified and filed records to keep the system efficient and all information organized
- Microsoft Word, Excel, Outlook
- Worked closely with the Federal Bankruptcy court
- Sales Associate.
Sales Associate
Dillard's - Reno, NV
11.2008 - 01.2009
- Serviced established accounts on a consistent basis and customer relationships
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Moved heavy boxes and inventory
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues
- Skillfully count daily cash, prepare deposits and update financial records with current totals.
Assistant Barker
Rolling In Dough Bakery - Reno, NV
06.2007 - 11.2008
- Reviewed the incoming orders and assigned work maintain a demanding schedule
- Worked in an accelerated environment, multi-tasking & addressing customers needs
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Worked independently and teamed up with others to ensure a productive workflow
- Moved heavy boxes, containers and pallets.
Cocktail Server
210 NORTH
Reno
01.2007 - 01.2008
- Checked identification prior to serving.
- Created and maintained a welcoming atmosphere for all guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Received payment by cash or credit card and returned change when necessary.
- Managed multiple tables simultaneously while maintaining high-quality service.
Personal Assistant
Security First Mortgage - Reno, NV
03.2006 - 01.2007
- Answering multiple phone lines
- Prepare mortgage documents for Agents
- Customer Service / receiving appropriate documents for each case
- Organized conferences and special events, including setting up the catering and preparing all supporting materials
- Proofread business documents to check spelling, grammar and compliance with office policies
- Continuously classified and filed records to keep the system efficient and all information organized
- Troubleshot problems to help staff stay productive and on-task.
Education
Associate of Arts - Fashion
FIDM/Fashion Institute of Design & Merchandising
San Francisco, CA06.2009
GED -
Second Chance High School
Reno, NV09.1999
Skills
- Program Administration
- Improve performance
- Time management
- Inventory control
- Budgeting and cost control
- Organize files
- Answering Multiple phone lines
- Pricing negotiation
- Leasing and sales
- Negotiation
- Staff Management
- Schedule Coordination
- Client Relations
- Property Research / Data Collection
- Financial documentation
- Teamwork
- Jewelry repair
- GIA standards
- Design skills
- Promotional selling
- Excellent communication
- Customer service
- Client relationship management
Studying for Life Ins. License
Currently studding for my life ins. license for the state of Nevada.
Certification
- Health Card
- Alcohol Awareness Card
- IGI Certification
Languages
English
Professional
Timeline
Jewlery Specialist
Macys Department Store
10.2022 - Current
Manager / Assistant
Group Wellness
07.2022 - 10.2022
Bartender
Golden Gaming Entertainment
04.2022 - 07.2022
Security Site Supervisor
Las Vegas Parking
04.2022 - 07.2022
Nevada Realtor
Real Estate Agent in Northern Nevada Lic. # s.195054
08.2021 - Current
Bartender
Doc Hollidays (Reno NV)
06.2021 - 04.2022
Owner /Operator
LUXE - Sparks, Nevada
11.2011 - Current
Sales Associate
Dillard's - Reno, NV
11.2008 - 01.2009
Assistant Barker
Rolling In Dough Bakery - Reno, NV
06.2007 - 11.2008
Cocktail Server
210 NORTH
01.2007 - 01.2008
Personal Assistant
Darby Law Practice, Ltd. - Reno, NV
01.2007 - 07.2011
Personal Assistant
Security First Mortgage - Reno, NV
03.2006 - 01.2007
Associate of Arts - Fashion
FIDM/Fashion Institute of Design & Merchandising
GED -
Second Chance High School
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