Melissa ANGELES
Lake City,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Overview
11
11
years of professional experience
Work History
Agency Director
Aging Grace Enterprises, LLC
05.2022 - Current
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
- Developed promotional plans and customer acquisition strategies and realized 100% jump in new business.
- Assess client needs and developed individualized solutions to reach client satisfaction.
- Recruit, hire, and develop top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Manage direction of agency by administering, directing, and coordinating activities.
- Oversee day-to-day production and growth of agency, turning over more than $350,000 per year through consistent supervision and dedicated partnerships.
- Track and evaluate financial performance in order to make proactive adjustments to business plans.
- Manage budgeting, purchasing and payroll and delivered pertinent reports to board.
- Create annual budgets and monthly expenditure reports for different offices and departments.
- Attend seminars, conferences and organizational activities to maintain management expertise.
Executive Assistant to the Director
Alorica
06.2013 - 02.2022
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Coordinated events and worked on ad hoc projects.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted harmonious working climate to boost morale and productivity producing a 12% reduction in turnover, a 30% productivity increase and a increase of 45% in individual KPI's.
- Implemented team feedback to recommend corrective action to senior leadership.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Reviewed time records for over 300 employees to verify accuracy of information.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
President of Local Chapter
Making Lives Better With Alorica
08.2017 - 07.2019
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Planned and implemented fundraising events.
- Collaborated with other departments to achieve integration of fundraising efforts.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Cultivated relationships with existing and potential donors to increase donations.
- Participated in status meetings to offer insights into quarterly and annual strategic planning.
Education
Associate of Arts - Accounting
Hillsborough Community College
Tampa, FL05.2018
Associate of Arts - Business Administration And Management
Santa Fe College
Gainesville, FL05.2007
Skills
- Human Resources
- Revenue Generation
- Recruitment Strategies
- Franchise Management
- Administering Payroll
- Team Management
- Business Analysis
- Project Management
- Accounting Principles
Timeline
Agency Director
Aging Grace Enterprises, LLC
05.2022 - Current
President of Local Chapter
Making Lives Better With Alorica
08.2017 - 07.2019
Executive Assistant to the Director
Alorica
06.2013 - 02.2022
Associate of Arts - Accounting
Hillsborough Community College
Associate of Arts - Business Administration And Management
Santa Fe College
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