Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Hi, I’m

Melissa Sanders

Phillipsburg,NJ
Melissa Sanders

Summary

I am responding to an advertisement for a Human Resource (HR) Specialist. With experience working in Business, I have focused on the organization's overall success. I have maintained standard goals, compliance, retention, and sales in my current field. I want to take what I have learned and pivot my career toward Human Resources. Business and Human Resources works hand-and-hand to ensure the resources are organized in decision-making. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Collaborative leaders partner with coworkers to encourage an engaged, empowering work culture.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Innovative technology professional with several years of diverse experience. Skilled in strengthening systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
years of professional experience

Work History

Verizon Wireless

Work From Home Customer Service
03.2013 - Current

Job overview

  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed a high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established customer rapport through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all client communications.

Verizon Wireless

Work From Home Customer Service
05.2020 - 07.2020

Job overview

  • Managed a high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established customer rapport through active listening skills, empathy, and understanding of their needs or concerns.
  • Demonstrated adaptability and flexibility in adjusting to schedule changes, workload, or company priorities.
  • Maintained organized records of all client interactions for future reference or follow-up purposes when necessary.
  • Achieved performance targets consistently by maintaining a solid work ethic and dedication to excellence in customer service.
  • Assessed customer issues and identified resources and tools to provide solid solutions with an emphasis on minimizing customer effort.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Metro PCS 3H Communication

Sales Representative
01.2011 - 03.2013

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Berkeley College

Student-Aide
12.2009 - 12.2011

Job overview

  • Served as a positive role model for students by consistently demonstrating respect, kindness, and responsibility.
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
  • Communicated regularly with teachers about individual student needs or concerns to ensure appropriate interventions were implemented promptly.
  • Organized materials for lessons and activities, enabling efficient transitions between topics within the classroom setting.
  • Helped maintain accurate student attendance records, grades, and other relevant information for teacher reference.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

Best Buy

Cashier/Customer Service Representative
05.2007 - 10.2009

Job overview

  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.

Education

Berkeley College
Newark, NJ

Bachelor of Science from Business Administration And Management
09.2012

Skills

  • Typing Speed
  • Phone Etiquette
  • Goal-Oriented
  • CRM Knowledge
  • Appointment Scheduling
  • Customer Service
  • Computer Skills
  • Microsoft Office
  • Remote Office Availability
  • Teamwork and Collaboration
  • Problem Resolution
  • Professional telephone demeanor
  • Document and Records Management
  • Inbound Call Management
  • Sales expertise
  • Sales Transactions
  • Sales closing

Languages

English
Full Professional

Timeline

Work From Home Customer Service

Verizon Wireless
05.2020 - 07.2020

Work From Home Customer Service

Verizon Wireless
03.2013 - Current

Sales Representative

Metro PCS 3H Communication
01.2011 - 03.2013

Student-Aide

Berkeley College
12.2009 - 12.2011

Cashier/Customer Service Representative

Best Buy
05.2007 - 10.2009

Berkeley College

Bachelor of Science from Business Administration And Management
Melissa Sanders