Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa A. Nunnery

Sumter,South Carolina
Melissa A. Nunnery

Summary

My true passion is in Customer Service. I love to help other's achieve their goals and I definitely love being a part of it. In turn, making the experience of being a part of customer service a truly remarkable experience on both ends. Hard-working professional with 21+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Overview

33
years of professional experience

Work History

Randstad

Benefits Specialists
08.2023 - 07.2024

Job overview

  • Received inbound calls from employees with questions regarding their benefit options as far as medical, dental and vision through their employers.
  • I helped sign the participants up with the different benefits they specified and provided expectations of the delivery of their ID cards for their benefits.
  • I also opened tickets to help the participants resolve issues that could not be resolved in one phone call.
  • Once a resolution was met, I would then call the participant back sharing the information along with the resolution.

Sagility

Customer Service Agent
04.2022 - 10.2022

Job overview

  • Answered incoming calls from members inquiring about their Medicaid/Medicare benefits.
  • Updated member information in system (address, PCP, phone numbers, POA).
  • Advised members on their patient responsibility and co-pays on services rendered.
  • Provided member's with a drug formulary if the cost of medication was getting too high.
  • Answered any and all patient inquiries.

Pilgrim's Pride

Marination
09.2021 - 10.2021

Job overview

  • Labeled boxes accordingly.
  • Packed boxes with freezer bags accordingly.
  • Deboned chicken parts.
  • Removed skin from chicken.
  • Keep work area sanitary.

Delicatessen 67

Meat Carver
11.2020 - 07.2021

Job overview

  • Answered calls.
  • Maintained cleanliness of work area.
  • Maintained stock.
  • Washed dishes.
  • Prepare and place meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye.
  • Wrap, weigh, label and price cuts of meat.
  • Prepare special cuts of meat ordered by customers.
  • Cure, smoke, tenderize and preserve meat.
  • Total sales and collect money from customers.

Tanner's

Customer Service
06.2015 - 07.2016

Job overview

  • Turned gas pumps on / off for customers.
  • Filled propane tanks.
  • Stocked freezers, shelves, etc.
  • Bagged ice.
  • Prepared food orders for customers.
  • Maintained cleanliness in store.
  • Operated register.
  • Responsible for counting cash drawer.

Sunset Country Club

Administrative Assistant
09.2013 - 11.2014

Job overview

  • Maintained employee records and time for payroll.
  • Maintained member billing and member files.
  • Advertised for upcoming events.
  • Answered phone and directed calls to the appropriate department / person.
  • Accounts Payable.
  • Accounts Receivable.
  • Maintained clubs online membership account.
  • Collected money from departments in club in order to deposit into the club's account.

Sunset Country Club

Bartender
08.2012 - 10.2012

Job overview

  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Serve snacks or food items to customers seated at the bar.
  • Slice and pit fruit for garnishing drinks.
  • Arrange bottles and glasses to make attractive displays.
  • Order or requisition liquors and supplies.
  • Prepare appetizers such as pickles, cheese, and cold meats.

Hopewell Healthcare

Human Resource Department Manager
03.2011 - 06.2011

Job overview

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Maintained employee records, payroll, etc.

Hopewell Healthcare

Secretary/Bookkeeper
06.2009 - 03.2011

Job overview

  • Answered main phone, directing calls to appropriate departments / person.
  • Distributed monies to residents as requested.
  • Accounts Payable.
  • Accounts Receivable.
  • Maintained employee records.
  • Issued employee paychecks.

Mary Brown Paralegal

Paralegal Assistant
03.1999 - 11.2005

Job overview

  • Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
  • Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements.
  • Meet with clients and other professionals to discuss details of case.
  • Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents.
  • Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases.
  • Keep and monitor legal volumes to ensure that law library is up-to-date.

Manigator Video

Clerk/Customer Service
02.1999 - 08.1999

Job overview

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.

Peach Orchard Veterinary Clinic

Veterinary Assistant
06.1998 - 10.1998

Job overview

  • Observe the behavior and condition of animals and monitor their clinical symptoms.
  • Maintain controlled drug inventory and related log books.
  • Care for and monitor the condition of animals recovering from surgery.
  • Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.
  • Fill prescriptions, measuring medications and labeling containers.
  • Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.
  • Prepare treatment rooms for surgery.
  • Clean kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease.
  • Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data.
  • Provide veterinarians with the correct equipment or instruments, as needed.
  • Clean and sterilize instruments, equipment, or materials.
  • Maintain laboratory, research, or treatment records, as well as inventories of pharmaceuticals, equipment, or supplies.
  • Prepare animals for surgery, performing such tasks as shaving surgical areas.
  • Provide assistance with animal euthanasia and the disposal of remains.
  • Monitor medical supplies and place orders when inventory is low.
  • Perform a variety of office, clerical, or accounting duties, such as reception, billing, bookkeeping, or selling products.

Touch Of Clean

Cleaning Service
09.1995 - 01.1998

Job overview

  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Dust and polish furniture and equipment.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Hang draperies and dust window blinds.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Polish silver accessories and metalwork, such as fixtures and fittings.

Touch Of Clean

House Keeper
06.1991 - 06.1995

Job overview

  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Dust and polish furniture and equipment.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Hang draperies and dust window blinds.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Polish silver accessories and metalwork, such as fixtures and fittings.
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
  • Move and arrange furniture and turn mattresses.

Education

CENTRAL CAROLINA TECHNICAL COLLEGE
Sumter, SC

Associates Degree from Nursing
01.2005

University Overview

Completed coursework towards ADN Nursing

SUMTER COUNTY CAREER CENTER
Sumter, SC

Cosmetology License from Cosmetology
06.1995

University Overview

MAYEWOOD HIGH SCHOOL
Sumter, SC

High School Diploma
06.1995

University Overview

  • Awards & Honors: English 4, Government / Economics, Graduated with an advanced diploma
  • GPA: 3.0

Skills

  • Excellent people skills
  • Excellent at multitasking

Timeline

Benefits Specialists
Randstad
08.2023 - 07.2024
Customer Service Agent
Sagility
04.2022 - 10.2022
Marination
Pilgrim's Pride
09.2021 - 10.2021
Meat Carver
Delicatessen 67
11.2020 - 07.2021
Customer Service
Tanner's
06.2015 - 07.2016
Administrative Assistant
Sunset Country Club
09.2013 - 11.2014
Bartender
Sunset Country Club
08.2012 - 10.2012
Human Resource Department Manager
Hopewell Healthcare
03.2011 - 06.2011
Secretary/Bookkeeper
Hopewell Healthcare
06.2009 - 03.2011
Paralegal Assistant
Mary Brown Paralegal
03.1999 - 11.2005
Clerk/Customer Service
Manigator Video
02.1999 - 08.1999
Veterinary Assistant
Peach Orchard Veterinary Clinic
06.1998 - 10.1998
Cleaning Service
Touch Of Clean
09.1995 - 01.1998
House Keeper
Touch Of Clean
06.1991 - 06.1995
CENTRAL CAROLINA TECHNICAL COLLEGE
Associates Degree from Nursing
SUMTER COUNTY CAREER CENTER
Cosmetology License from Cosmetology
MAYEWOOD HIGH SCHOOL
High School Diploma

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Melissa A. Nunnery