Melissa A. Palmer
Glenside,Pennsylvania
Summary
Results-driven professional with a degree in criminal justice and a diverse skill set in leadership, operations management, customer service, and critical thinking. Successfully oversaw complex processes and led teams to achieve operational excellence, utilizing strong analytical skills to drive data-informed decision-making. Excels in high-stakes environments, solving problems through strategic thinking and delivering exceptional service. A committed leader dedicated to integrity and efficiency, consistently optimizing systems and enhancing performance in every role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Marketing and Social Media Coordinator
WhatsitAI
10.2024 - Current
- Strategized and developed video content for client's website and social media publications.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Managed paid social media advertising campaigns to reach and engage target audiences.
Photographer
Freelance
01.2022 - Current
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Photographed various events such as weddings and concerts.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
Valuation Associate
ASSETWORKS
04.2019 - 06.2022
- Conducted detailed valuations and appraisals for a wide range of asset categories, including real estate, equipment, and infrastructure, ensuring accuracy and compliance with industry standards for government entities
- Performed comprehensive data analysis and utilized proprietary software to assess asset value, contributing to more informed decision-making for clients
- Identified opportunities for process improvements, contributing to increased efficiency in the valuation workflow and accuracy in reporting
Business Operations Manager/Human Resources Manager
Wilson Safe Company
02.2017 - 11.2018
- Spearheaded inventory management and logistics coordination, reducing downtime and ensuring the timely delivery of products to clients
- Directed daily business operations, streamlining workflows and implementing process improvements that resulted in a 15% increase in operational efficiency
- Managed budgeting, forecasting, and financial reporting, ensuring alignment with company objectives and controlling costs to maintain profitability
- Oversaw all HR functions, including recruitment, onboarding, performance management, and employee relations, fostering a positive and productive workplace culture
- Oversaw benefits administration and payroll processing, ensuring accuracy, compliance, and timely delivery
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Loss Prevention Analyst
Dollar Financial Group Inc.
09.2013 - 12.2016
- Utilized data analysis tools to assess trends in theft, fraud, and operational loss, driving continuous improvement in loss prevention policies and procedures
- Developed and implemented loss prevention strategies and equipment, collaborating with store managers and security teams to mitigate theft and fraud risks across multiple locations
- Spearheaded the nationwide rollout of security equipment, including surveillance systems and point-of-sale monitoring tools, standardizing security protocols over all North American locations while collaborating with cross-functional teams to ensure seamless implementation
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Assistant Store Manager
GameStop
10.2006 - 09.2013
- Managed merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified and proactively resolve issues negatively impacting operations.
Education
Bachelor of Arts - Criminal Justice
Arcadia University
Skills
- Operational Management
- Project Team Management
- Human Resources Management
- Social Media Management
- Event Coordination
- Data Analysis
- Inventory Control
- Logical Reasoning Skills
- Marshall & Swift Valuation Method
- Microsoft Office Suite (Word, PowerPoint, Excel, etc)
- Google Workspace (Gmail, Docs, Sheets, etc)
- Experienced with Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)
Awards
- Vector Security Loss Prevention Foundation LPQ Scholarship, 2015
Certification
- Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Timeline
Marketing and Social Media Coordinator
WhatsitAI
10.2024 - Current
Photographer
Freelance
01.2022 - Current
Valuation Associate
ASSETWORKS
04.2019 - 06.2022
Business Operations Manager/Human Resources Manager
Wilson Safe Company
02.2017 - 11.2018
Loss Prevention Analyst
Dollar Financial Group Inc.
09.2013 - 12.2016
Assistant Store Manager
GameStop
10.2006 - 09.2013
Bachelor of Arts - Criminal Justice
Arcadia University
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