Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA APREKUWAA COLEMAN

Minneapolis,Minnesota

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

6
6
years of professional experience

Work History

Program Manager

ViaQuest Residential Services
02.2024 - 07.2024
  • Coordinated and managed all services for clients, including medical appointments, household management, behavior management, financial services, benefits
  • Supervised and trained Direct Support Professionals to ensure high quality service
  • Monitored staffing hours to ensure appropriate services are provided and coverage in place for all shifts.

Behavioral Specialist (Internship)

ASSURED HOME HEALTH AGENCY LLC
09.2023 - 12.2023
  • Maintained accurate and up-to-date client records and documentation
  • Collaborated with multidisciplinary teams to provide client-centered care
  • Collected and analyzed data to monitor progress and adjust interventions.

Graduate Assistant (Teaching Assistant)

UNIVERSITY OF TOLEDO
01.2022 - 12.2023
  • Engaged with students individually during office hours and post-class sessions to address their academic challenges
  • Collaborated with instructors to design weekly course plans that harmonized with the syllabus
  • Promptly responded to student inquiries via email, providing solutions to their concerns
  • Assessed and graded student assignments to provide constructive feedback
  • Supervised and administered student quizzes and examinations, ensuring a fair and secure testing environment.

Field Supervisor & Regional Trainer

GHANA STATISTICAL SERVICE
06.2018 - 08.2018
  • Conducted quality control checks on questionnaires to resolve any issues during data collection, ensuring that data was accurate and complete
  • Led a team of 8 enumerators to collect field data, using effective communication and problem-solving skills to overcome challenges and ensure data accuracy
  • Worked closely with Community Leaders and District organizers to advocate the importance of census participation and ensure all members were counted.

Intern, Admin & Sales

ENTERPRISE INSURANCE
06.2018 - 08.2018
  • Successfully managed and organized large amounts of data and documents, creating an efficient filing and retrieval system
  • Demonstrated strong attention to detail and accuracy when reviewing and processing insurance claims, resulting in a 70% reduction in errors and improvement in customer satisfaction
  • Assisted in the management of social media accounts of the company creating compelling posts and news about activities.

Education

Master of Applied Sociology -

The University of Toledo
12.2023

Bachelor's Degree: Economics and Sociology -

University of Cape Coast (UCC)
05.2019

Skills

  • Customer service
  • Excellent communication
  • Teamwork skills
  • Supervisory and competence in managing staff and resources
  • Problem solving skills
  • Data sorting and organizing for easy access
  • Critical thinking
  • Analytical
  • Advance financial literacy skills
  • Scheduling meetings and organizing events
  • Intercultural competence
  • Effective writing and presentation skills

Timeline

Program Manager

ViaQuest Residential Services
02.2024 - 07.2024

Behavioral Specialist (Internship)

ASSURED HOME HEALTH AGENCY LLC
09.2023 - 12.2023

Graduate Assistant (Teaching Assistant)

UNIVERSITY OF TOLEDO
01.2022 - 12.2023

Field Supervisor & Regional Trainer

GHANA STATISTICAL SERVICE
06.2018 - 08.2018

Intern, Admin & Sales

ENTERPRISE INSURANCE
06.2018 - 08.2018

Master of Applied Sociology -

The University of Toledo

Bachelor's Degree: Economics and Sociology -

University of Cape Coast (UCC)

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MELISSA APREKUWAA COLEMAN