Melissa Aquino
Fontana,CA
Summary
Passionate case manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit client needs and ensure safe reunification.
Overview
6
6
years of professional experience
Work History
CASE MANAGER
New Life Foster Family Agency
Colton, CA
10.2021 - Current
- Maintain continuity of care by ensuring adequate coverage for all case assignments
- Conduct assessments with children and sponsors while screening for human trafficking concerns and creating safety plans
- Report significant incidents in accordance with ORR policies and procedures
- Assisted Lead CM with coverage, overseeing 5 case managers, assistant, and 3 intake coordinators
- Assisted and coordinated with reviewing written reports to ensure children’s safely and timely release to sponsor
- Assisted with training and onboarding with new case managers
- Assess foster family homes to ensure safe and nurturing home for children
- Provide crisis intervention as needed to ensure client safety
- Coordinated program referrals and community-based services
- Scheduled case review meetings to discuss complex cases and procedural updates.
CASE MANAGER
Maxim Healthcare Agency
Pomona, CA
05.2021 - 10.2021
- Coordinates case management through safe and timely reunification services for children
- Initiates and maintains direct contact with each child and the child’s family while the child is in ORR care to efficiently advance the child’s safe and timely reunification and/or release of the child from the facility
- Maintains continuity of care by ensuring adequate coverage of all caseload assignments
- Screen for human trafficking concerns and create safety plans
- Conducts and documents ORR Unaccompanied alien children (UAC) assessments in accordance with ORR policies and procedures
- Reports significant incidents in accordance with ORR policies and procedures
- Adheres to confidentiality, HIPAA, and non-disclosure agreement related to UAC and shelter operations.
MSW STUDENT
Val Verde Unified School District
Perris, CA
08.2020 - 05.2021
- Manage a caseload of 10 clients from the ED program at Citrus Hill HS
- Attend IEP meetings and collaborate with different personal
- Develop individualized treatment plans for client care
- Maintain progress notes for all clients and ensure documentation is correct and accurate
- Run a biweekly group for teenagers ages 14-18 to adhere to IEP plans
- Adheres to confidentiality, HIPAA, and non-disclosure agreement.
MSW STUDENT
Carolyn E. Wylie Center
Riverside, CA
09.2019 - 04.2020
- Manage a weekly 8-15 client caseload and provide therapy to adolescents, individuals and families
- Properly assess and diagnose clients through clinical assessments
- Exposed to undocumented clients and worked through trauma-informed therapy
- Experience with undocumented clients
- Adhere to Medi-Cal billing standards such as verifying medical necessity in all progress notes and document accurate billing codes
- Assist in intakes and refer clients to appropriate resources based on individual needs
- Efficiently develop individualized treatment plans for better client management and care
- Maintain progress notes for all clients to ensure proper documentation of session content and interventions.
Lead Youth Partner
Olive Crest
Riverside, CA
05.2018 - 09.2019
- Supervise male youth between the ages of 14-18 in a residential group home
- Had a caseload of 3-4 clients weekly
- Was on-call throughout the group homes within the organization and later hired as fulltime
- Work with clients in reaching personal goals while building a setting for them to learn and practice prosocial behavior, problem solving, living skills and coping skills
- Build client rapport and provide one-on-one interaction to address client’s individual needs
- Maintain accurate records and reports on a daily basis (intake information, personal logs, treatment notes, medication log, incident and runaway reports, behavioral contracts).
Education
Master of Social Work - Social Work
California Baptist University
Riverside, CA05.2021
Bachelor of Science in Behavioral Science - Sociology
California Baptist University
Riverside, CA05.2018
Skills
- Client Advocacy
- Referral Coordination
- Discharge Planning
- Regulatory Compliance
- Case Management
- Documentation And Reporting
- Interdisciplinary Collaboration
Timeline
CASE MANAGER
New Life Foster Family Agency
10.2021 - Current
CASE MANAGER
Maxim Healthcare Agency
05.2021 - 10.2021
MSW STUDENT
Val Verde Unified School District
08.2020 - 05.2021
MSW STUDENT
Carolyn E. Wylie Center
09.2019 - 04.2020
Lead Youth Partner
Olive Crest
05.2018 - 09.2019
Master of Social Work - Social Work
California Baptist University
Bachelor of Science in Behavioral Science - Sociology
California Baptist University
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