Melissa Arellano
San Antonio,TX
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at Bexar County. Skilled in Operations Management and Team Leadership, I've empowered teams to exceed performance metrics and implemented quality control systems, significantly improving product reliability. My strategic approach to inventory management and customer service has fostered robust vendor relationships and streamlined supply chain operations.
Overview
17
17
years of professional experience
Work History
Operations Manager
Bexar County
07.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Salon Manager
Team Sailing DBA Great Clips
10.2007 - 07.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Education
Associate of Applied Science - Medical Assisting
Hallmark University
San Antonio, TX04.2015
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Operations Monitoring
Inventory Management
Operations Oversight
Policies and procedures implementation
Customer Relationship Management
Maintaining Compliance
Goal Setting
Inventory Control
Timeline
Operations Manager
Bexar County
07.2015 - Current
Salon Manager
Team Sailing DBA Great Clips
10.2007 - 07.2015
Associate of Applied Science - Medical Assisting
Hallmark University
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