Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Melissa Arellano

Wilkes Barre,PA

Summary

Experience in coordinating with multiple resources, data entry and documentations. Ability to manage work on given time frame with accuracy. Excellent written and verbal communication skills. Proficient in Excel, Microsoft and Outlook. Experienced in tracking data for customer specific mail and invoices. Good knowledge in Data entry, documentation with 6000 - 6500 keystrokes per hour. Worked in the past with FACS systems, Wintec, Real Green, currently use SAP and Onbase. I have processed payroll and billing. I have accounts receivable experience. I have cash handling experience as I was a teller and worked in Staples cash office out of High School. I have Payment Processing experience. I have many years of typing experience. Certified to do home Hemodialysis. Certified in CPR till 2025. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Fresenius Kidney Care
11.2022 - Current
  • Do all office duties, order supplies, answer approximately 50 phone calls per day, answer approximately 50 emails per day, make copies and scan patient charts into the computer system
  • Get admission records ready for date of admission
  • Check patients in when coming for their scheduled treatment
  • Enter in the medication count weekly and monthly
  • Send reports to higher ups every week and also monthly
  • Fax monthly treatment sheets to Physicians at the end of the month
  • Keep physician’s patient list up to date
  • Assist dieticians with monthly bulletin boards with patient education, recipes, etc

Assistant Office Manager/Customer Service Rep

Grasshopper Lawns
10.2019 - 09.2022
  • Input technicians production
  • Send out invoices to customers
  • Add products to computer system
  • Numerous office duties such as answer 100-150 calls per day and answer approximately 25 emails per day
  • Process payments and post them to customers accounts
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Supported the Office Manager with various tasks such as preparing reports.

Administrative Assistant/Dispatcher

CW Schultz & Son
10.2013 - 06.2019
  • Dispatch
  • Billing
  • Payroll
  • Numerous office duties
  • Data entry
  • Answer approximately 150 phone calls per day, for people with heating or plumbing issues
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Cashier/Donut Finisher

Goin Donuts
05.2012 - 03.2017
  • Counter help
  • Doughnut finisher
  • Closer/keyholder
  • Make customers coffee, ring them out on register, clean counters/floors at end of shift, fill and decorate doughnuts
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma - Business education

E.L. Meyers High School
Wilkes-Barre, Pa
06.1999

Home Hemodialysis Certification -

Fresenius Medical Care Home Therapies Program
Wilkes-Barre, PA
07.2021

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • Typing
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Verbal Communication
  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration

References

Available Upon Request

Timeline

Administrative Assistant

Fresenius Kidney Care
11.2022 - Current

Assistant Office Manager/Customer Service Rep

Grasshopper Lawns
10.2019 - 09.2022

Administrative Assistant/Dispatcher

CW Schultz & Son
10.2013 - 06.2019

Cashier/Donut Finisher

Goin Donuts
05.2012 - 03.2017

High School Diploma - Business education

E.L. Meyers High School

Home Hemodialysis Certification -

Fresenius Medical Care Home Therapies Program
Melissa Arellano