Melissa Cruz
Receptionist
Amarillo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Family Counselor
Llano Cemetery
06.2017 - Current
- Schedule appointments and meet with families
- Assists in guiding families' decisions about different placement and memorial options
- Assists families in creating memorial designs for the marker department
- Answers all families' inquiries and can guide families to their locations on Llano's 150+ acre property
- Follows up with families after meetings and answers any questions
- Managed time efficiently in order to complete all tasks within deadlines.
Radio Sales Executive
My Home Team Media
06.2014 - 04.2017
- Arrange meetings with potential clients to discuss their needs
- Work as a partner to help clients reach their goals
- Maintain good client relationships while building new client relationships
- Meet strict deadlines and respond in a timely and professional manner
- Research potential new business accounts and prepare work plans and activity reports regularly
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Lead Sales Representative
Clear Talk Wireless
03.2012 - 06.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Updated accounts and maintained long-term relationships with clients.
- Achieved or exceeded company-defined sales quotas.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Quality Control (QA)
JBS Swift - Meat Factory
09.2007 - 03.2012
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Ensure that safety standards and cleanliness are maintained
- Recorded, analyzed, and distributed statistical information.
Cashier
United Supermarkets
11.1998 - 05.2005
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
No Degree -
Caprock High School
3001 SE 34th Ave, Amarillo, TX 79103Skills
- Relationship Building
- Multitasking Abilities
- Continuous Improvement
- Self Motivation
- Goal Setting
- Teamwork and Collaboration
Affiliations
- Healing Hearts
- Kairos Prison Ministry
- Faithful Healing
Languages
Spanish
Native or Bilingual
Timeline
Family Counselor
Llano Cemetery
06.2017 - Current
Radio Sales Executive
My Home Team Media
06.2014 - 04.2017
Lead Sales Representative
Clear Talk Wireless
03.2012 - 06.2014
Quality Control (QA)
JBS Swift - Meat Factory
09.2007 - 03.2012
Cashier
United Supermarkets
11.1998 - 05.2005
No Degree -
Caprock High School