Melissa Argueta
Philadelphia,MS
Summary
Efficient Office Aide known for productivity and ability to complete tasks swiftly while maintaining high quality. Skilled in document management, data entry, and scheduling, ensuring smooth office operations. Excel at communication, time management, and problem-solving, contributing positively to team dynamics and client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Office Aide/Janitor
Vocational Rehabilitation Services
Choctaw , MS
04.2025 - Current
- Assisted clients with paperwork and documentation processes.
- Organized files and maintained office supplies inventory.
- Coordinated communication between clients and rehabilitation specialists.
- Managed incoming phone calls and responded to inquiries promptly.
- Maintained confidentiality of sensitive client information effectively.
- Answered and directed incoming calls to appropriate personnel.
- Greeted visitors in a professional manner, providing them with assistance as needed.
- Performed data entry tasks accurately and efficiently utilizing various software programs.
- Monitored mail distribution throughout the office making sure that materials arrived on time.
- Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
- Answered and directed phone calls to appropriate staff members.
Any
Day Training Program
Choctaw , MS
05.2024 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Snack Bar Attendant
Pearl River Resort
Choctaw, MS
11.2023 - 04.2024
- Prepared and served snacks and beverages to guests promptly.
- Maintained cleanliness and organization of snack bar area and equipment.
- Assisted guests with menu selections and dietary restrictions effectively.
- Operated cash register and processed payments accurately and efficiently.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Enforced health and safety standards in food handling and sanitation practices.
- Resolved guest complaints with professionalism, ensuring positive experiences consistently.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
Snackbar Attendant
Pearl River Resort
Choctaw , MS
09.2022 - 06.2023
- Prepared and served snacks to guests in a fast-paced environment.
- Maintained cleanliness and organization of snack bar area.
- Assisted customers with menu selections and dietary preferences.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to ensure timely service delivery.
- Monitored inventory levels and replenished supplies as needed.
- Followed health and safety regulations for food handling practices.
- Engaged with guests to enhance their overall experience at the resort.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
Hostes
Pearl River Resort
Choctaw , MS
08.2019 - 04.2020
- Greeted and seated guests in a timely manner.
- Managed reservation system and ensured accurate bookings.
- Collaborated with servers to facilitate smooth dining experiences.
- Maintained cleanliness and organization of dining area.
- Responded to guest inquiries and provided information about menu items.
- Monitored guest flow and adjusted seating arrangements as needed.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Snack Bar Attendant
Pearl River Resort
Choctaw, MS
05.2017 - 09.2018
- Prepared and served snacks and beverages to guests promptly.
- Maintained cleanliness and organization of snack bar area and equipment.
- Operated cash register and processed payments accurately and efficiently.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Enforced health and safety standards in food handling and sanitation practices.
- Resolved guest complaints with professionalism, ensuring positive experiences consistently.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
- Operated cash registers and handled customer transactions, including credit card payments.
- Performed additional tasks assigned by management team.
Snack Bar Attendant
Pearl River Resort
Choctaw , MS
08.2016 - 10.2016
- Prepared and served snacks and beverages to guests promptly.
- Maintained cleanliness and organization of snack bar area and equipment.
- Assisted guests with menu selections and dietary restrictions effectively.
- Operated cash register and processed payments accurately and efficiently.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Resolved guest complaints with professionalism, ensuring positive experiences consistently.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Delivered prepared food and beverage items promptly to customers' tables and bar area.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
Administrative Assistant
Cultural Affairs Program
Choctaw , MS
04.2010 - 02.2015
- Managed office communications and correspondence for efficient information flow.
- Organized meetings, maintaining schedules and preparing necessary documentation.
- Coordinated travel arrangements and itineraries for executive staff members.
- Processed invoices and managed expense reports using accounting software.
- Assisted in project coordination by tracking deadlines and deliverables.
- Developed and maintained filing systems for easy document retrieval.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Liaison
Choctaw Tribal Language Program
Choctaw , MS
03.2004 - 04.2010
- Developed informational resources to support language preservation efforts within the community.
- Organized training sessions for volunteers assisting in language teaching programs.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
Teacher
Early Childhood Infant and Toddler
Choctaw , MS
05.2003 - 03.2004
- Developed engaging lesson plans for infants and toddlers to promote early learning.
- Implemented classroom activities that fostered social and emotional development in children.
- Collaborated with parents to share progress and address developmental concerns.
- Maintained a safe and nurturing environment for children during daily routines.
- Organized play-based learning opportunities to enhance cognitive skills in young children.
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
Bus Person
Pearl River Resort Hotel and Casino
Choctaw , MS
04.1998 - 09.2001
- Assisted servers by delivering food and beverages to guests promptly.
- Cleared tables efficiently after guest departures to prepare for new patrons.
- Restocked supplies in dining areas to support uninterrupted service flow.
- Communicated with team members to coordinate busy service periods effectively.
- Followed health and safety guidelines to ensure a clean dining environment.
- Provided friendly assistance to guests, enhancing their overall dining experience.
- Provided excellent customer service at all times.
- Bussed dirty dishes to dishwashing station or kitchen area for cleaning.
Education
High School Diploma -
Choctaw Central High School
Choctaw, MS05-1998
Associate of Science -
Meridian Community College
Meridian, MSAssociate of Arts -
East Central Community College
Decatur, MSAffiliations
- My Daily Life is being with family and having a hobby like jogging, walking.
- I work during the mornings and after work i go home to families and cook some dinner for use to gather around table to eat together.
- I enjoy work because i get to know new workers and it freshes my ability of office skills and more.
Timeline
Office Aide/Janitor
Vocational Rehabilitation Services
04.2025 - Current
Any
Day Training Program
05.2024 - 04.2025
Snack Bar Attendant
Pearl River Resort
11.2023 - 04.2024
Snackbar Attendant
Pearl River Resort
09.2022 - 06.2023
Hostes
Pearl River Resort
08.2019 - 04.2020
Snack Bar Attendant
Pearl River Resort
05.2017 - 09.2018
Snack Bar Attendant
Pearl River Resort
08.2016 - 10.2016
Administrative Assistant
Cultural Affairs Program
04.2010 - 02.2015
Liaison
Choctaw Tribal Language Program
03.2004 - 04.2010
Teacher
Early Childhood Infant and Toddler
05.2003 - 03.2004
Bus Person
Pearl River Resort Hotel and Casino
04.1998 - 09.2001
High School Diploma -
Choctaw Central High School
Associate of Science -
Meridian Community College
Associate of Arts -
East Central Community College
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