Melissa A. Rhodes
Saint Charles
Summary
Customer-focused professional with a background in remote support, conflict resolution, and account management. Demonstrates strong communication, multitasking, and problem-solving skills in fast-paced environments. Aiming to leverage expertise in a remote customer service role to enhance client experiences.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Nanny
Private Nanny
Saint Charles County
2022.09 - Current
- Coordinate full-time care and daily routines for two children, currently ages 4 and 2, in a private household setting.
- Coordinated educational activities, meals, transportation, and appointments to ensure structured daily schedules.
- Built strong relationships with parents through consistent communication and respect for confidentiality.
- Adapt quickly to changing priorities while maintaining a safe, nurturing, and organized environment.
- Balanced multiple responsibilities while exhibiting patience, reliability, and sound judgment.
Customer Service Representative
Equifax
Earth City
2020.09 - 2022.07
- Delivered inbound customer support for Equifax solutions, including The Work Number Employment Verification services.
- Troubleshot customer issues and escalated complex cases to ensure prompt resolution.
- Maintained professionalism and composure while assisting customers in high-volume call environments to foster positive experiences.
- Documented customer interactions to uphold quality assurance and enhance service excellence.
- Protected sensitive customer information by strictly following security procedures and compliance protocols.
Lead Infant Teacher
Kidz Academy
2019.01 - 2020.01
Program Supervisor
Missouri Mentor
2017.01 - 2018.01
Behavior Support Instructor
Easter Seals Midwest
2016.01 - 2017.01
Direct Support Professional
Emmaus Homes
2014.01 - 2016.01
Personal Assistant
MO Consumer Direct
2013.01 - 2014.01
Education
Travel and Tourism Management Certification - Tourism And Travel Management
Sanford-Brown College
Saint Charles, MO 1989.05 - 1990.02
Completed One Year of Coursework -
Southeast Missouri State University
Cape Girardeau, MO 1988.08 - 1989.05
Completed One Year of Coursework -
University of Missouri
Columbia , MO 1987.08 - 1988.05
High School Diploma -
Elsberry High School
Elsberry, MissouriSkills
- Childcare management
- Remote support
- Call management
- Data entry
- Microsoft Office (Word, Excel, PowerPoint, Teams)
- Outlook
- Gmail
- Hotmail
- Windows Operating Systems
Additional Work History
- Lead Infant Teacher, Kidz Academy, 01/19, 12/20
- Program Supervisor, Missouri Mentor, 01/17, 12/18
- Behavior Support Instructor, Easter Seals Midwest, 01/16, 12/17
- Direct Support Professional, Emmaus Homes, 01/14, 12/16
- Personal Assistant, MO Consumer Direct, 01/13, 12/14
- Customer Service Representative & Cashier, Abel’s Quick Shop, Shell, Best Buy
- Mortgage Loan Processor / Pre-Underwriter, Peoples Bank & Trust, CitiMortgage, Bank of America
Timeline
Nanny
Private Nanny
2022.09 - Current
Customer Service Representative
Equifax
2020.09 - 2022.07
Lead Infant Teacher
Kidz Academy
2019.01 - 2020.01
Program Supervisor
Missouri Mentor
2017.01 - 2018.01
Behavior Support Instructor
Easter Seals Midwest
2016.01 - 2017.01
Direct Support Professional
Emmaus Homes
2014.01 - 2016.01
Personal Assistant
MO Consumer Direct
2013.01 - 2014.01
Travel and Tourism Management Certification - Tourism And Travel Management
Sanford-Brown College
1989.05 - 1990.02
Completed One Year of Coursework -
Southeast Missouri State University
1988.08 - 1989.05
Completed One Year of Coursework -
University of Missouri
1987.08 - 1988.05
High School Diploma -
Elsberry High School