Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Arias

Miami,FL

Summary

Dedicated and detail-oriented Business Administration Graduate with five years of experience in aviation services, with strong communication skills, and proven ability to coordinate fuel deliveries efficiently seeking new career opportunities.

Overview

5
5
years of professional experience

Work History

Fuel Coordinator

AEG FUELS
08.2023 - Current


  • Coordinate wing fueling with suppliers & ITP agents at more than 3000 locations.
  • Work closely with the Credit team & assist in credit exposure management.
  • Expedite the billing process by obtaining fuel tickets from suppliers and ITP
    agents.
  • Monitor uplift trends of customers & optimize where possible.
  • Coordinating with hauling companies for our bulk delivery customers.
  • Coordinated with airline operations to ensure timely fuel delivery and tracking of fuel usage.
  • Monitored fuel inventory levels and scheduled fuel deliveries to multiple airports.
  • Communicated with fuel truck drivers to ensure safe and efficient delivery of fuel.
  • Conducted regular quality control checks to ensure compliance with industry standards and regulations.

Sales Associate

Amazon Aviation
12.2021 - 08.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.

CSR Supervisor

Signature Flight Support
01.2019 - 11.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Developed and implemented customer service policies and procedures.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Conducted regular performance reviews for continuous improvement of CSR team members.

Education

Bachelor of Arts - Business Administration

Miami Dade College
Miami, FL
04.2023

High School Diploma -

Liceo Linguistico T.L.C
Padova, Italy
06.2017

Skills

  • Safety Procedures
  • Problem-Solving
  • Time Management
  • Critical Thinking
  • Safety Compliance
  • Customer Relations

Languages

Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Fuel Coordinator

AEG FUELS
08.2023 - Current

Sales Associate

Amazon Aviation
12.2021 - 08.2023

CSR Supervisor

Signature Flight Support
01.2019 - 11.2021

Bachelor of Arts - Business Administration

Miami Dade College

High School Diploma -

Liceo Linguistico T.L.C

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Melissa Arias