Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Arioto

San Jose,CA

Summary

Dependable and empathetic Clinical Medical Assistant with 19+ years of experience in ambulatory settings, including supervisory leadership. Excelled in collaborating with providers, RNs, LVNs, and managers to deliver comprehensive health care, ensuring accurate documentation, patient education, and compliance with OSHA guidelines. Proficient in EMR (Athena, Teams; EPIC a plus), Microsoft Office, vital signs, immunizations, EKG, blood draws, health screenings, prior authorizations, referrals, medication administration per five rights, barcode scanning, vaccine protocols (VFC, VFA, BAP, DPH), and achieving clinical/CAHPS goals. Certified Medical Assistant with BLS and 35+ w.p.m. Typing.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional healthcare leader with strong background in medical assistance. Skilled in patient care, administrative tasks, and clinical support. Highly reliable with focus on teamwork and adaptability to changing needs. Known for excellent communication, organizational skills, and results-driven approach. Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

18
18
years of professional experience

Work History

Lead Medical Assistant Supervisor

Cardiovascular Associates of Santa Cruz
05.2023 - Current
  • Supervised MA workflow and back-office tasks for a team, conducting competency evaluations, one-on-one coaching, corrections, and disciplinary actions to optimize performance and HIPAA/OSHA compliance.
  • Managed high-volume patient calls around 800 per day via RingCentral, responding to urgent requests, monitoring messages/faxes/emails, and ensuring all inquiries were addressed promptly to enhance CAHPS satisfaction.
  • Escalated and resolved patient complaints, including refill errors and unattended forms, while handling in-office issues to maintain quality care and organizational goals.
  • Oversaw medical prior authorizations, referrals with insurance verification, medication refills/requests, workers’ compensation scheduling, and preps for procedures like PET scans and echoes.
  • Trained MAs on medication authorizations and wound care protocols, distributing PDFs on ecchymosis vs. hematoma for accurate identification and treatment.
  • Reviewed and responded to patient portal messages, MD toolbox refills, and faxes, printing/distributing for MA follow-up to prevent backlog and ensure timely communication.
  • Coordinated staff meetings with PDFs and acknowledgment forms on timely request handling, professionalism, and HIPAA/OSHA legal aspects to improve workflow and avoid breaches.
  • Managed CoverMyMeds authorizations, greeted pharma reps (Repatha, Leqvio, Eliquis), assigned trainings, and restocked samples to support medication administration.
  • Tracked continuing health needs like pacemaker/Holter monitor results and CT calcium scores from sites (Corvital, iHealth, IronRod, Biomedtrix, Medtronics), faxing to primary providers.
  • Prepared patient visits by gathering labs, diagnostics, and ER discharge summaries; assisted discharges with visit summaries, orders, education, and logistical answers.
  • Arranged hospital admissions/ER visits, completed authorization/referral forms, and referred telephone/drop-in triaging to RN/providers.
  • Assisted ambulation/transfers using wheelchairs/stryker chairs, monitored refrigerator/freezer temperatures for vaccines/meds, and supported interpreter needs.

Medical Assistant II

Hoag Memorial Hospital Presbyterian OBGYN
02.2021 - 05.2023
  • Collected/documented vital signs for tracking conditions, reporting abnormalities/changes to nursing staff for immediate assessment.
  • Monitored respiration, blood pressure, glucose, and heart rate in response to medical administration.
  • Conducted routine vital checks including blood pressure, temperature, pulse, height/weight, delivering high-level care.
  • Documented intake/dietary needs, aided feeding/monitoring, and answered patient/family questions on treatments.
  • Updated interdisciplinary teams on status via patient charts, ensuring accurate/timely information flow.
  • Observed physical/emotional/symptomatic changes, obtaining necessary care for concerns.
  • Rendered hands-on care under RN supervision, adhering to policies/procedures.
  • Collected specimens, monitored vitals, maximized patient comfort for optimal environment.
  • Assessed/noted vitals/medical info, reporting changes to nurses/physicians.
  • Assisted daily living activities respectfully, documenting per protocols.
  • Managed/restocked supplies for optimal availability.
  • Documented activities in Athena EMR, collected lab specimens, drew blood.
  • Supervised LVN, documented assessments/treatments/follow-up for safety/workflow.
  • Completed daily charting with Athena/Teams, observed/reported abnormal changes verbally/in writing with follow-up.
  • Collected/packaged biological specimens for lab transport/testing.
  • Collaborated on doctor orders/treatment plans.
  • Administered medications, performed prescription/supplement follow-ups.
  • Recorded conditions/vitals pre/post-operations.
  • Examined/treated lacerations/contusions/symptoms, referring as needed.
  • Used sterile techniques for procedures, conducted lab draws/vital assessments/glucose evaluations/pre-post-op care.
  • Performed inventory monitoring for supplies/medications expiration.

Sales Associate

Shane Company Jewelry
11.2019 - 12.2020
  • Arranged merchandise with signage/displays to encourage sales and move overstock.
  • Sold products by explaining features, educating on applications.
  • Built/maintained relationships with peers/upper management for team success.
  • Maintained knowledge of promotions/exchanges/payments/security.
  • Offered consultations, employed upselling techniques.
  • Acted as initial contact for customer concerns.
  • Built trusting relationships via personal connections.
  • Met processing standards, maintained organized work area.
  • Helped 30 customers/day by responding to inquiries/locating products.
  • Worked with sales team to achieve group targets.
  • Prepared daily deposits with zero discrepancies.
  • Surpassed sales goals by cross-selling/promoting products.
  • Won competitions for daily/weekly/monthly sales, becoming top seller.
  • Obtained signatures for financial documents/invoices.

Clinical Medical Assistant II /Internal Medicine

Sutter Health PAMF
06.2018 - 01.2019
  • Prepared treatment rooms by cleaning/restocking supplies.
  • Led patients to exam rooms, explained processes, educated on meds/procedures/instructions.
  • Contacted pharmacies for prescription submissions/refills.
  • Recorded vitals/history for 50 patients/shift.
  • Relayed patient messages on concerns/updates/refills for treatment facilitation.
  • Interviewed/engaged patients for history/chief complaints/vitals.
  • Organized charts/documents/supplies for team productivity.
  • Assessed/documented/monitored vitals in outpatient settings.
  • Maintained inventory/vaccination/expiration logs for tracking.
  • Collaborated with pharmacies on medication issues.
  • Performed insurance verification/pre-certification/pre-authorization.
  • Assisted diagnostic testing via specimen collection/packaging for analysis.
  • Partnered with staff for patient-centered/supportive environments.
  • Performed/validated/reported lab tests for prognosis/diagnosis/treatment/research.
  • Batch-scanned/indexed charts for data availability/security.
  • Scheduled appointments via phone/in person.
  • Provided assistance during small procedures, handled patient calls/emails/triage/injections.
  • Performed EKG, immunizations, skin tests (TB), vision/hearing, blood draws; operated bilimeter, glucometer, etc.
  • Administered vaccines/meds per five rights/barcode compliance; followed VFC/VFA/BAP/DPH protocols.
  • Prepared visits with labs/diagnostics; assisted discharges with summaries/orders/education/questions.
  • Arranged admissions/ER/referrals; completed auth forms; triaged to RN/provider; assisted ambulation/transfers.
  • Tracked screenings (breast/cervical/colorectal cancer, glucose, cholesterol); monitored fridge temps; supported interpreters; reported incidents; joined trainings; rotated sites.

Clinical Medical/Nurse Assistant

Stanford Children’s Hospital
04.2015 - 04.2018
  • Led patients to exam rooms, explained processes, prepared for physicians.
  • Prepared treatment rooms by cleaning/restocking supplies.
  • Educated patients on meds/procedures/instructions.
  • Contacted pharmacies for prescription submissions/refills.
  • Collected forms/insurance cards, coordinated billing/processing.
  • Performed preliminary physical tests for patient history summaries.
  • Relayed messages on concerns/updates/refills.
  • Interviewed/engaged patients for history/chief complaints/vitals.
  • Organized charts/documents/supplies for productivity.
  • Assessed/documented/monitored vitals in outpatient settings.
  • Collaborated with pharmacies on medication issues.
  • Maintained inventory/vaccination/expiration logs.
  • Assisted specimen collection/packaging for analysis.
  • Provided assistance during small procedures, handled calls/emails/triage/injections.
  • Performed EKG, immunizations, skin tests (TB), vision/hearing, blood draws; operated pulse oximeter, autoclave, etc.
  • Administered vaccines/meds per five rights/barcode; adhered to funding protocols.
  • Prepared visits; assisted discharges; arranged admissions/ER/referrals; completed forms; triaged cases.
  • Assisted ambulation/transfers; tracked screenings; monitored fridge temps; supported interpreters; reported incidents; trainings; rotated sites.
  • Reviewed portal messages; documented encounters.
  • Streamlined communication between healthcare professionals by accurately documenting patient information in electronic medical records.
  • Improved patient satisfaction scores by providing compassionate, empathetic care and addressing concerns promptly.
  • Delivered patient-centered care by addressing individual needs, preferences, and cultural considerations in nursing practice.
  • Maintained positive relationships with patients'' families, providing updates on their loved ones'' conditions while respecting privacy regulations.
  • Contributed to a positive work environment through teamwork, collaboration, and fostering professional relationships with colleagues.
  • Acted as a liaison between patients and their healthcare providers, ensuring accurate communication of medical information and treatment plans.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.

Clinical Medical/Nurse Assistant Lead / Travel Medical Assistant

Lestonnac Free Clinic
08.2007 - 10.2014
  • Scheduled appointments via phone/in person.
  • Led patients to exam rooms, answered questions, prepared for physicians.
  • Prepared treatment rooms by cleaning/restocking supplies.
  • Educated patients on meds/procedures/instructions.
  • Contacted pharmacies for prescription submissions/refills.
  • Collected forms/insurance cards, coordinated billing/processing.
  • Relayed messages on concerns/updates/refills.
  • Interviewed/engaged patients for history/chief complaints/vitals.
  • Organized charts/documents/supplies for productivity.
  • Assessed/documented/monitored vitals in outpatient settings.
  • Maintained inventory/vaccination/expiration logs.
  • Assisted specimen collection/packaging.
  • Handled calls/emails/triage/injections/venipunctures.
  • Performed EKG, immunizations, skin tests (TB), etc.; operated equipment; administered per five rights.
  • Prepared visits/discharges; arranged referrals/forms; triaged; assisted ambulation; tracked screenings; monitored temps; interpreters; incidents; trainings.
  • Rotated as lead across Inland Empire mobile clinic sites.
  • Educated patients and families on disease processes, treatments, and self-care techniques to promote optimal health outcomes.
  • Improved patient satisfaction scores by providing compassionate, empathetic care and addressing concerns promptly.

Education

Associate of Science - Nursing Science, Administrative and Medical Assisting

San Joaquin Valley College
Visalia, CA
02.2005

Skills

  • Clinical: Vital signs, EKG, immunizations, skin tests (TB), vision/hearing tests, blood draws, specimen collection, injections, medication administration (five rights, barcode, VFC/VFA/BAP/DPH)
  • Equipment: Electrocardiogram, audiometry, bilimeter, glucometer, spirometer, HbA1c meter, protime reader, pulse oximeter, autoclave
  • Administrative: EMR (Athena, Teams; EPIC), Microsoft Office, patient portal, prior authorizations, referrals, insurance verification, incident reporting, trainings
  • Other: OSHA/HIPAA, health screenings (cancer, glucose, cholesterol), fridge temperature monitoring, interpreter assistance, site rotations, CAHPS goals

Accomplishments

Taking on a challenge of using my years of experience to a my current position as Lead Medical Supervisor at a small private company of Cardiovascular Associates of Santa Cruz clinic to maintain a organized work flow for both front and back office. Eliminated a high call volume of repeated calls and patient complaints. Improved the medical assistant work flow abiding by HIPPA/OSHA compliance. Held Staff meeting that implemented positive change to our company as a whole in less than three months.

Timeline

Lead Medical Assistant Supervisor

Cardiovascular Associates of Santa Cruz
05.2023 - Current

Medical Assistant II

Hoag Memorial Hospital Presbyterian OBGYN
02.2021 - 05.2023

Sales Associate

Shane Company Jewelry
11.2019 - 12.2020

Clinical Medical Assistant II /Internal Medicine

Sutter Health PAMF
06.2018 - 01.2019

Clinical Medical/Nurse Assistant

Stanford Children’s Hospital
04.2015 - 04.2018

Clinical Medical/Nurse Assistant Lead / Travel Medical Assistant

Lestonnac Free Clinic
08.2007 - 10.2014

Associate of Science - Nursing Science, Administrative and Medical Assisting

San Joaquin Valley College