Melissa Armour
The Dalles,OR
Overview
17
17
years of professional experience
Work History
Peer Mentor
Mid Columbia Center For Living
The Dalles, OR
02.2023 - Current
- As a peer, I offered a non-judgmental space for others to express their thoughts and feelings.
- Shared my journey to better communicate and relate. Provided motivation and support to help others overcome challenges. Helped clients establish and work towards personal goals.
- Connected individuals with relevant resources, such as support groups, therapy, or medication management.
- Supported clients in advocating for their needs and rights.
- Participated in professional development activities such as seminars, workshops, trainings.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Maintained thorough case history records and wrote detailed reports.
- Maintained lists of resources helpful to clients.
Sales Manager
Maurices
The Dalles, Oregon
03.2018 - 02.2023
- Provided training and guidance to new sales associates on product knowledge, customer service, and store policies.
- Developed and implemented strategies to increase sales volume and profitability.
- Monitored inventory levels and ordered new stock as needed.
- Conducted regular performance reviews with staff members in order to provide constructive feedback.
- Maintained positive relationships with customers by responding promptly to inquiries and complaints.
- Organized special events such as fashion shows or trunk shows in order to drive traffic into the store.
- Established procedures for tracking customer data in order to better understand buying habits and preferences.
Senior Material Handler
XPO Logistics
The Dalles, OR
07.2007 - 10.2017
- Received and stored material in designated areas, ensuring accuracy of inventory records.
- Organized warehouse space according to established safety guidelines and regulations.
- Monitored stock levels, identified shortages, and requested new orders as needed.
- Ensured all materials were properly labeled, sorted, and stored in an efficient manner.
- Loaded and unloaded trucks using manual pallet jack or forklift equipment.
- Transported materials within the facility utilizing a variety of motorized vehicles.
- Collaborated closely with other departments to coordinate timely delivery of goods.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
Education
Mental Health
QMHA-R
The Dalles09-2024
Mental Health
Peer Support Certification
The Dalles, OR06-2023
Apprenticeship - Psychology
US Career Institute
The Dalles, ORSkills
- Problem-solving abilities
- Rapport Building
- Boundary Setting
- Effective collaboration and interaction
- Resource Navigation
- Appointment Scheduling
- Client Engagement
- Client goal planning
Timeline
Peer Mentor
Mid Columbia Center For Living
02.2023 - Current
Sales Manager
Maurices
03.2018 - 02.2023
Senior Material Handler
XPO Logistics
07.2007 - 10.2017
Mental Health
QMHA-R
Mental Health
Peer Support Certification
Apprenticeship - Psychology
US Career Institute
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