Melissa Armstrong
Norman,OK
Summary
Accomplished Mental Health Manager Officer at Vhs, adept in fostering patient safety and healthcare analytics. Demonstrated expertise in leading teams to improve performance by 30%, emphasizing employee supervision and multidisciplinary collaboration. Skilled in conflict resolution and patient education, ensuring high-quality care and operational efficiency.
Overview
13
13
years of professional experience
Work History
Mental Health Manager Officer
Vhs
07.2024 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted surveillance to detect suspicious activity.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Fostered a positive work environment by promoting open communication and teamwork among staff members.
- Promoted a culture of continuous learning and improvement among staff, encouraging professional growth and development opportunities.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
Patient Care Technician
Norman Regional Hospital
11.2023 - 07.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
Direct Care Specialist
J.D McCarty
06.2023 - 11.2023
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Evaluated client progress toward established annual and quarterly goals.
- Conducted assessments on incoming clients to determine appropriate level of care required, streamlining the intake process for efficient placement.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to ensure the safety of all involved parties.
- Led group sessions focused on interpersonal skills development, encouraging open communication among peers in a safe setting.
- Improved client safety by diligently monitoring their physical and emotional health, promptly addressing any concerns.
- Assisted clients in maintaining personal hygiene and grooming, promoting self-esteem and overall wellbeing.
- Maintained accurate records of client progress, updating care plans as needed for optimal outcomes.
- Enhanced client well-being by providing personalized care and support in daily activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Care Giver
Heart at Home
07.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
General Manager
Cafe 12:2
07.2021 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
File Clerk/Attorney Assistant
David F Candelaria Law Firm
02.2016 - 08.2019
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located and retrieved requested documents in accordance with established policies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained physical and computer-based filing systems.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Added and updated records with current materials.
- Operated office equipment to scan and copy documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed security protocols to protect sensitive and proprietary information.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Managed incoming and outgoing mail for legal team.
- Expedited legal research using various databases for updated information on statutes, case law precedents, regulations, and legislative developments.
- Developed strong relationships with court personnel to facilitate smoother interactions when coordinating hearings or submitting filings.
- Maintained attorney calendars for efficient time management, coordinating appointments, hearings, depositions, and other critical events.
Psychiatric Technician
Coalinga State Hospital
11.2011 - 04.2015
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Counseled and mentored clients on substance use and life choices.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Administered patient medications and tracked dosages.
Education
No Degree - Psychiatric Technician
West Hills Community College
Coalinga, CA08.2010
GED -
Porterville Adult School
Porterville, CA04.2005
Skills
Patient Safety
Healthcare Analytics
Performance Improvement
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Active Listening
Team Collaboration
Adaptability and Flexibility
Certified in CPR/AED
Relationship Building
Training and mentoring
Patient education and counseling
Employee Supervision
Medication Dispensing
Self Motivation
Interpersonal Skills
Conflict Resolution
Schedule Management
Employee Performance Evaluations
Multidisciplinary team collaboration
Employee Work Scheduling
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Timeline
Mental Health Manager Officer
Vhs
07.2024 - Current
Patient Care Technician
Norman Regional Hospital
11.2023 - 07.2024
Direct Care Specialist
J.D McCarty
06.2023 - 11.2023
Care Giver
Heart at Home
07.2022 - 06.2023
General Manager
Cafe 12:2
07.2021 - 02.2022
File Clerk/Attorney Assistant
David F Candelaria Law Firm
02.2016 - 08.2019
Psychiatric Technician
Coalinga State Hospital
11.2011 - 04.2015
No Degree - Psychiatric Technician
West Hills Community College
GED -
Porterville Adult School
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