Melissa Aronis
Malden,MA
Summary
Skilled Equipment Supervisor knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Equipment Supervisor
New England Coffee
Malden, MA
09.2019 - 12.2023
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Established and enforced clear safety policies to protect workers from injury.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Monitored employee work levels and optimized performance with strategic approaches.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Kept records of parts and equipment used in projects to update inventory.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Reported project progress, site problems and labor status to supervisors.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated with distributors to acquire necessary equipment for projects.
Service Lead/Parts Coordinator
New England Coffee
Malden, MA
03.2019 - 09.2019
- Received and stocked incoming merchandise, arranging items in correct locations.
- Reviewed and understood various technical documentation to make accurate parts selections.
- Ordered new inventory for parts department and placed specific customer orders.
- Controlled daily parts program activities to improve sales and inventory management.
- Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Increased productivity, effectively managing five employees and crew while coordinating dispatching activities and daily ordering processes.
- Received, examined and reshelved returned parts.
- Managed employee schedules and daily assignments.
Parts Coordinator
New England Coffee
Malden , MA
08.2016 - 03.2019
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Gave top-notch service to guests in line with company standards.
- Helped customers diagnose issues and locate replacement parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Restocked merchandise, constructed promotional displays and updated signage.
- Ordered new inventory for parts department and placed specific customer orders.
Education
Some College (No Degree) - Computer Networking
North Shore Community College
LynnSkills
- Equipment Management
- Maintenance Scheduling
- Worker Training
- Employee Safety Training
- Schedule Preparation
- Team Collaboration
- Tool and Parts Inventory Oversight
- Assignment Delegation
- Decision-Making
- Job Prioritizing
- Safety Compliance
- Performance Evaluations
- Vendor Relationship Management
- Policy and Procedure Writing
- Dependable and Consistent
- Organizational Skills
- Goal Setting
- Reliability
- Data Entry and Analysis
- Billing and Accounting Support
- Analytical and Critical Thinking
- Time Management Abilities
- Adaptability and Flexibility
- Excellent Communication
- Continuous Improvement
- Inventory Oversight
- Written Communication
- Attention to Detail
- Employee Motivation
- Active Listening
- Relationship Building
- Effective Communication
- Professional Communication
- Professional Demeanor
- Self Motivation
- Stress Tolerance
- Professionalism
- Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Equipment Supervisor
New England Coffee
09.2019 - 12.2023
Service Lead/Parts Coordinator
New England Coffee
03.2019 - 09.2019
Parts Coordinator
New England Coffee
08.2016 - 03.2019
Some College (No Degree) - Computer Networking
North Shore Community College