Melissa Arriaga

• I'm currently and have been the ONLY Spanish speaking MHFA instructor for Comcare/ Sedgwick County
• Prepared the teaching area and returned all equipment to storage after each class
• Management recognized me for providing outstanding customer service
• Collaborated closely with team members to meet State MHFA deadlines, develop solutions, and deliver County requirements
• Lead an early intervention public education program to educators, law officers, social workers …etc just anyone in the community who wanted to learn about MHFA
• Worked with others to brainstorm new training/teaching possibilities for the English and Spanish speaking communities
• Supported youth and their families living with mental illness and substance use disorders.
• Encouraged participants to use nonjudgmental listening with children, youth; empower adults with the skills to promote help seeking skills and behaviors and children, use and families
• Provided excellent service and attention when dealing with customers face-to-face or over the phone
• Developed a reputation for punctuality and hard work
• Encouraged group/class interactions when teaching MHFA.

• Traveled out of a county to teach a class upon request (20+ participants per class )

• Achieved captivating my audience along with keeping their attention by utilizing nonverbal and communication strategies

• Collaborated closely with team members to meet County deadlines to meet CCBHC requirements and developed solutions to provide patients/families all services available to them with in home/outside providers
• Submitted computer documentation of all services in a timely manner
• Answered questions and responded to inquiries to provide a high level of service to patients
• Educated patients/families about various resources, services, and programs to maximize care
• Built and maintained strong relationships with patients/families by successfully resolving issues and responding to phone inquiries
• Collaborated with team (patient, guardians, schools, med providers, therapist, treatment team, all/anyone involved to assist with that particular patient
• Kept confidential patient documentation to avoid data compromise and to comply with HIPAA regulations
• Found housing and other support services for displaced people dealing with possibility of being homeless and/or financial struggles
• Assisted in the creation of Treatment plans/Assessments
• Assessed patient behavior and informed the clinical team of any changes
• Was in charge of all tasks delegated to me, including keeping all assessment, Tx plans, providing CPST-AC-TCM -Wrap services
• Developed a reputation for punctuality and hard work
• Provided excellent service and attention when dealing with patients, families, school staff and placement guardians face-to-face or over the phone
• Team Supervisor recognized me for providing outstanding/prompt services to patients and families
• Provided one on one Support and or supervision
• Provide direct support and supervision and daily living to support the patient and/or their families
• Facilitated psychosocial groups and individual treatment
• Identified, arranged, advocated and collaborated with other agencies for treatment options
• Followed safety protocols to prevent accidents and disease spread
• Suggested and motivated patients/families making better life choices to improve the patient's outcomes to graduate from services
• I facilitate Independent living group weekly to patients in our services
• I facilitate parent support group for Spanish-speaking community within those obtain our services
• Documented no shows and cancellations for accuracy and completeness of medical records
• I collaborated with outside sources to come into our groups to be guest speakers on topics that would be discussed that week in group.

• Service Provision Case Management Services
• Case management using identified and accepted methods to remediate symptoms of mental illness and/or improve emotional and functional wellbeing
• Conducted risk assessments as needed to address safety of clients
• Treatment Planning
• Prepare Treatment Plan including client and family participation on cases where needed
• Collaborated in review, updates and progress on goals with Treatment Plan coordinator or other members of the treatment team
• Meet with client to complete strengths assessment, discuss treatment goals and available services
• Documentation
• Completed progress notes in accordance with COMCARE guidelines which meet requirements for medical necessity, goal-directed treatment and client response to treatment within prescribed timelines
• Completed Notes for Record, Precautions statements and authorizations for release of records as required and/or recommended
• Entered no show and cancellations for accuracy and completeness of medical record
• Entered AIMS data as needed.

• Worked as part of a team to ensure that the clients were able to accomplish a credit score improvement within 60-90 days
• Motivated clients to follow their customized action plans to get better results
• Answered calls to help customers with their questions and concerns
• Had an excellent attendance record and was always on time for work
• Was the one who delivered updates to affiliates pertaining to the progress their clients in our program is making and how soon we'll be able to return their clients to close the deal on their end with said client
• Was lead specialist when providing services to Spanish only speaking clients
• Collaborated with lenders and agents to help keep their clients in their pipeline
• Provided support to clients by holding them accountable while in our program by doing routine check-ins with them and making sure they were following their action plans while in our program.

• Screened and assessed children for victimization utilizing dialog with child, conducting body reports and reviewing case information from law enforcement or DCF
• Referred children for sexual and physical abuse screenings
• Referred foster families and/or foster children to other community resources
• Prepared foster children entering a foster home using compassion and de-escalation techniques
• Prepared safety planning for children in care, and foster parents, if necessary
• Helped families/children to respond constructively to placement and assist in adjustment leading to and following placement
• Placed children with appropriate licensed foster families
• Reported VOCA services provided on a monthly basis
• Served as a link between children, families, WCH and community
• On call responsibilities
• Translator for other agencies working with our foster children and WCH foster families
• Supervised calls/meetings where Spanish speaking was involved
• Followed and kept up with any new changes in local, state, and federal laws and regulations procedures
• Guided foster parents when needing assistance with foster children placed in their care
• Collaborated with peers (Managers) and (Intake staff) to brainstorm to discuss and resolve placement for children who came in as PPC's when short on staff and foster home availabilities
• Solely ran the department from 2-10PM
• Supervised for other departments when their placements would have Spanish only phone calls
• Provided documentation to Supervisors of the phone calls/interactions the children had whether English or Spanish speaking with loved ones
• Took and recorded the temperature, pulse, and blood pressure of the Children placed in our care.

• Intake
• Interpreter
• Counseling kids that are in foster care to runaways and currently working with human sex trafficking victims 11-17yrs
• Old
• Responsible for providing supervision for the youth residents and using appropriate role modeling skills to instill hope, effect healing and restoration and promote growth and development to empower children to transform their lives
• Had an excellent attendance record and was always on time for work
• Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments
• Transported patients to their appointments
• Provided guidance when patients were struggling staying off the streets
• Trained new empowerment counselors to have the understanding of their tasks and importance of building rapport with these patients.

• Organized activities and implemented a curriculum that allowed the children to learn about the world and explore interests
• Watched for signs of emotional or developmental problems in children and brought the problems to the attention of parents
• Developed schedules and routines to ensure that the children had enough physical activity, rest, and playtime
• Kept records of children's progress, routines, and interest
• Changed the diapers of infants and toddlers
• Prepared meals and organized mealtimes and snacks for children
• Helped children keep good hygiene
• Supervised and monitored the safety of the children in my care.

• Coordinated lesson plans
• Taught children about our religious faith
• Motivated children to serve others
• Completed catechism requirements.

• Coordinated lesson plans
• Taught children about our religious faith
• Motivated children to serve others
• Completed catechism requirements.