Melissa Asante
NORTHBRIDGE,MA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
19
19
years of professional experience
Work History
Medical Asst/ Cna
AdCare Hospital
107 Lincoln St . Worc, Mass 01605
06.2004 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Associate Degree In Nursing - Nursing
Mount Wachusett Community College
Gardner, MADiploma - General Studies
Burncoat Senior Highschool
Worcester, MA06.1987
Skills
- Case Management
- Interdisciplinary Care
- Infection Prevention
- Patient Records
- Payment Collection and Processing
- Medical Software Applications
- Medical Records Management
- Administrative Duties
- Appointment Coordination
- Patient Relations
- Completing Insurance Forms
- Medical Histories and Vital Statistics
- Pulling Requests
- Medical Notes Transcription
- Schedule Management
- Medical Records Verification
- Patient Charting
- Knowledge of HIPAA Regulations
- Understanding of Medical Ethics
- Documentation and Recordkeeping
- Medical Terminology
- Office Supplies and Inventory
- Patient Demographics
- Managing Patient Records
Customer service
20+ years in customer service in a medical facility. Assisting customers/patients with all of their basic needs , including banking , withdrawing & deposits to our safe . Changing cash for them. Conflict management working in a treatment team style environment to assist our customers with life management skills, problem solving and addressing issues that I can support them with. Setting up appointments working on our Electronic medical record for the purpose of data entry and scheduling .
Timeline
Medical Asst/ Cna
AdCare Hospital
06.2004 - Current
Associate Degree In Nursing - Nursing
Mount Wachusett Community College
Diploma - General Studies
Burncoat Senior Highschool