Summary
Overview
Work History
Education
Skills
Relevantqualifications
Timeline
Generic

Melissa Atwell

Covington,WA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Objective is to gain employment with a company or institution that offers a consistently positive atmosphere to learn and grow professionally and personally. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Diversion Specialist

Vision House
06.2024 - 12.2024
  • Assists with keeping call logs up to date on a daily basis
  • Partners with housing specialist on low income permanent housing for clients
  • Partners with entry team to bring new families in to the Vision House transitional housing program
  • Assist in the implementation and support of a new piloted stability program that is extending current diversion services
  • This includes light case management to clients temporarily housed at the center
  • Performs/conducts trauma informed diversion conversations with clients on active list
  • Carries a case load that they check in with regularly
  • Inputs data into system on weekly basis
  • Builds relationships with other resource providers
  • Attends monthly provider meetings
  • Attends and participates in entry meetings
  • Assists with resource fairs
  • Supports family services teams with current resident resources when needed
  • Other duties as assigned
  • Followed all company policies and procedures to deliver quality work.

Virtual Administrative Assistant/Leasing Manager

Self-employeed
03.2018 - 06.2023
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.

Medical Claims Lead and Trainer

ATP2/Department of Veteran Affairs
10.2016 - 02.2018
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Managed 15-25 claims clerks.
  • Tracked claim statuses diligently, keeping all parties informed of progress and any changes throughout the process.
  • Maintained organized claim files, ensuring easy access to information for future reference or audits.
  • Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

Education

Associates - Health Care Administration

America Inter Continental University

Skills

  • Effective communication
  • Motivating
  • Multitasking
  • Proficient in MicroSoft Office Suite
  • Monitoring goals
  • Developing action plans
  • Implementing action plans
  • Knowledge of classification systems
  • Medical claims processing
  • Medical coding
  • Medical software navigation
  • Goal-oriented
  • Insurance claims processing
  • Thorough claims reviews
  • Customer relations
  • Management collaboration
  • Documentation management
  • Coaching and mentoring
  • ICD-10 proficiency

Relevantqualifications

  • Experience in residential/multifamily rental industry and property rental.
  • Energetic, outgoing, positive, and confident personality.
  • Superb customer service skills.
  • Strong verbal and written communication skills.
  • Dependable work ethic.
  • Experience working with diverse customers with special circumstances.
  • Ability to handle sensitive information in a confidential manner.
  • Ability to work effectively with staff in a participatory environment.

Timeline

Diversion Specialist

Vision House
06.2024 - 12.2024

Virtual Administrative Assistant/Leasing Manager

Self-employeed
03.2018 - 06.2023

Medical Claims Lead and Trainer

ATP2/Department of Veteran Affairs
10.2016 - 02.2018

Associates - Health Care Administration

America Inter Continental University

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Melissa Atwell