Melissa Ausley
Lewisville,TX
Summary
I seek to obtain a challenging position where I can utilize all of my skills obtained through education and experience.
Overview
12
12
years of professional experience
Work History
Sales Associate
Sally Beauty
07.2021 - Current
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Full Time Assistant Manager
Torrid LLC
02.2018 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Administrative Assistant / Production Assistant
Pollock Packaging
10.2018 - 05.2021
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed purchase orders and invoices in accordance with company procedures.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Established and managed supplier and vendor relationships.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Sally Beauty Supply
08.2016 - 02.2018
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Solved customer challenges by offering relevant products and services.
- Managed efficient cash register operations.
Sales Associate /Customer Service Cashier
Big Lots
03.2015 - 12.2017
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Seasonal Sales Associate
Bath And Body Works
11.2014 - 01.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Clerk
AMF Bowling Lanes
08.2012 - 11.2014
- Greeted customers and then directed them to their lanes while engaging them in conversation to make their experience enjoyable.
- Managed payments and designated lanes for league bowling tournaments
- Served guests food and / or drinks at bowling lanes to enable them more entertainment time with family and / or friends.
- Handled challenging situations professionally, resolving customer concerns with a calm and empathetic approach.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Lewisville High School
Lewisville05.2014
Skills
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Stocking and Receiving
- Sales Development
- Meeting deadlines
- Multi-tasking strength
- Friendly and Helpful
- Customer Service
- Retail Store Operations
- Adaptable and Flexible
- Product Merchandising
- Store Organization
Timeline
Sales Associate
Sally Beauty
07.2021 - Current
Administrative Assistant / Production Assistant
Pollock Packaging
10.2018 - 05.2021
Full Time Assistant Manager
Torrid LLC
02.2018 - Current
Sales Associate
Sally Beauty Supply
08.2016 - 02.2018
Sales Associate /Customer Service Cashier
Big Lots
03.2015 - 12.2017
Seasonal Sales Associate
Bath And Body Works
11.2014 - 01.2015
Clerk
AMF Bowling Lanes
08.2012 - 11.2014
High School Diploma -
Lewisville High School
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