Hi, I’m
Melissa Austin
Madison,WI
Summary
Seasoned Product Manager specializing in generative AI for the healthcare sector. My expertise lies in fusing user-centric insights with strategic product development. Holding an MS in Design + Innovation and backed by comprehensive research, I bring a distinctive perspective to the genAI product space. Passionate and driven, I'm poised to lead teams in evolving cutting-edge healthcare technology products.
Overview
26
years of professional experience
Work History
Carelon Digital Platforms
Product Manager/Senior User Experience Researcher
02.2021 - Current
Job overview
- Product Manager leading the management and development of generative AI products in the Consumer Business Services Division
- Led the design and execution of both quantitative and qualitative research studies for the Health Platforms team, tailored specifically for HealthOS product teams
- Collaborated closely with cross-functional teams to ensure research methods aligned with business objectives and maintained a strong user-centric focus
- Played a pivotal role in the development and iteration of AI-driven clinical insights tools, step-care intervention platforms, and physician mental health tools
- Spearheaded training on integrating Generative AI into company's business operations, contributing to the advancement of our technology and services
- Made significant contributions to the development of clinical dashboards, workflow enhancements, and aggregate health measures, enhancing overall user experience.
Healthy Minds Innovations
Qualitative Researcher
02.2020 - 02.2021
Job overview
- Lead UX Researcher on the Science Team Specializing in mixed methods design research for impactful digital tool development
- Efficiently collected, analyzed, and presented quantitative and qualitative data to secure additional funding for ongoing research
- Key contributor in redesigning the HMP app's home screen through collaborative efforts with the design team
- Received positive user feedback validating the effectiveness of research-led changes.
Brava Magazine
Business Development Manager
01.2016 - 08.2016
Job overview
- Implemented strategic sales initiatives and developed strong relationships to expand Brava's advertiser network, resulting in significant revenue growth
- Assisted in planning and executing compelling community events, creating impactful experiences that resonated with our readership and facilitated deeper connections with Brava's audience and advertisers.
Lands' End Business Outfitters
Project Manager
03.2014 - 01.2016
Job overview
- Successfully managed the Delta Airlines RFP, the most extensive RFP in company history, as the sole Project Manager for Lands' End Business
- Created and implemented project plans for all $1M+ National Account launches, overseeing contractual obligations, custom web development, and launch
- Defined project scope, identified necessary resources, monitored tasks across cross-functional teams, and provided executive-level updates
- Organized and executed division-wide RFP/RFI requests to support sales vision, goals, and strategy
- Managed large-scale client visits, exceeding business and customer expectations in all aspects of preparation and execution.
South Central Federation of Labor
Communications Manager
09.2012 - 03.2014
Job overview
- Revamped SCFL's communications tools and digital strategy to align seamlessly with membership directives, enhancing outreach and engagement
- Guided the comprehensive redesign of SCFL's website, integrating diverse communication platforms for a user-centric web experience, resulting in significant improvement and alignment with organizational goals.
Bal-Maiden Films
Associate Producer
05.2011 - 03.2014
Job overview
- Developed and managed the film's website and social media platforms, captivating a diverse audience and fostering enthusiasm for the core message
- Led the implementation of a robust fundraising strategy, enabling expansive distribution across multiple platforms and reaching a broader global audience
- Conducted archival research, selecting video footage and photography for potential incorporation into the final output
- Orchestrated event coordination for film festivals, conferences, and venues across North America and Europe, participating and leading QA sessions and post screening speeches.
City of Madison Police Department
Police Officer
08.1998 - 08.2001
Job overview
- Police Officer at City of Madison Police Department, skilled in non-biased interview techniques with diverse communities
- Responded effectively and empathetically in unpredictable, high-stakes situations
- Built rapport quickly with individuals in crisis situations
- Strong problem-solving and judgment skills under pressure.
Education
University of Wisconsin - Madison
Master of Science from Design and Innovation
05.2023
University Overview
GPA: 4.0
University of Wisconsin - Madison
Graduate Capstone from UX Design
07.2019
University of Wisconsin Parkside
Bachelors of Arts from Political Science
05.1995
Skills
- AI Product Management
- Generative AI Product Development
- User Experience Research
- Requirements Gathering
- Product Roadmaps
- Problem identification
- Risk mitigation planning
- Stakeholder relationship management
Publications
Healthcare AI Treatment Decision Support: Design Principles to Enhance Clinician Adoption and Trust, ACM, 04/01/23, https://dl.acm.org/doi/abs/10.1145/3544548.3581251
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager/Senior User Experience Researcher
Carelon Digital Platforms
02.2021 - Current
Qualitative Researcher
Healthy Minds Innovations
02.2020 - 02.2021
Business Development Manager
Brava Magazine
01.2016 - 08.2016
Project Manager
Lands' End Business Outfitters
03.2014 - 01.2016
Communications Manager
South Central Federation of Labor
09.2012 - 03.2014
Associate Producer
Bal-Maiden Films
05.2011 - 03.2014
Police Officer
City of Madison Police Department
08.1998 - 08.2001
University of Wisconsin - Madison
Master of Science from Design and Innovation
University of Wisconsin - Madison
Graduate Capstone from UX Design
University of Wisconsin Parkside
Bachelors of Arts from Political Science