Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Avendaño

Orlando,FL

Summary

Administrative professional with extensive experience in managing operations for her family-owned business, Gloria’s Cleaning Services of Orlando, Inc. Expertise in payroll administration and customer service, leading to improved communication and streamlined processes. Bilingual in Spanish, effectively managing client inquiries and building strong relationships in high-pressure settings.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Gloria’s Cleaning Services of Orlando Inc
Orlando, FL
01.2014 - Current
  • Manage phone calls and emails, ensuring timely responses and effective communication.
  • Prepare and process payroll.
  • Process invoices and payments using accounting software programs, such as QuickBooks.
  • Handle client inquiries, resolving issues promptly and professionally.
  • Enter data into spreadsheets using Microsoft Excel or other similar programs.
  • Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Assist with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Prepare and maintain accurate records of service requests and invoices.

Reservations

JetBlue
Orlando, FL
03.2017 - 12.2017
  • Answered customer calls and provided assistance to enhance experiences with JetBlue.
  • Facilitated new reservations and exchanges using Sabre Interact.
  • Supported customer inquiries with prompt and effective solutions.
  • Streamlined reservation processes to improve efficiency in service delivery.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
07.2016

Skills

  • Basic computer functions
  • Sabre reservation system
  • Call handling and email communication
  • Instruction and teaching
  • Adaptability in fast-paced environments
  • Payroll administration
  • Customer service
  • Time management
  • Invoice processing
  • Attention to detail
  • Microsoft Word
  • Microsoft Excel

Languages

Spanish
Native/ Bilingual

Timeline

Reservations

JetBlue
03.2017 - 12.2017

Administrative Assistant

Gloria’s Cleaning Services of Orlando Inc
01.2014 - Current

Associate of Arts - General Studies

Valencia College

Similar Profiles

CREATE PROFILE