Melissa Avila
Salt Lake City,UT
Summary
Results-driven professional with a solid foundation in customer service and team management at Wells Fargo. Consistently improved customer satisfaction and operational processes through strategic staff development and workflow assessments. Strong skills in money handling and multitasking, contributing to a tidy environment and excellent customer rapport.
Overview
26
26
years of professional experience
Work History
Housekeeper
Extended Stay America
03.2025 - Current
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Trained new staff on housekeeping protocols, safety measures, and effective use of cleaning tools.
- Implemented feedback from guests to continuously improve service delivery and room presentation standards.
- Developed strategies for time management that increased productivity during peak occupancy periods.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Online Customer Care Representative
Wells Fargo
09.2005 - 02.2007
- Trained and mentored new staff on company policies, procedures, and best practices for optimal performance.
- Analyzed workflow processes to identify areas for improvement, resulting in enhanced productivity metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Skip Tracer
Discover Card Financial Services
08.1999 - 08.2006
- Conducted thorough investigations using various databases to locate debtors.
- Analyzed financial records to identify skip tracing opportunities.
- Collaborated with internal teams to devise strategies for effective debtor communication.
- Utilized advanced skip tracing software to enhance locating accuracy and efficiency.
- Executed daily collection calls to customers to secure payments.
- Searched computer databases, credit reports, and public records for investigation information.
Assistant Manager
Wind River Petroleum
05.2016 - Current
- Trained and mentored new staff on company policies, procedures, and best practices for optimal performance.
- Analyzed workflow processes to identify areas for improvement, resulting in enhanced productivity metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma - Diploma
Roselawn High
Turlock, CA06.1997
Skills
- Customer service and satisfaction
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Task delegation
- Workload management
- Employee scheduling
- Customer rapport
- Policy enforcement
- Multitasking and organization
- Adaptability and flexibility
- Vendor relationship management
- Rewards program oversight
Timeline
Housekeeper
Extended Stay America
03.2025 - Current
Assistant Manager
Wind River Petroleum
05.2016 - Current
Online Customer Care Representative
Wells Fargo
09.2005 - 02.2007
Skip Tracer
Discover Card Financial Services
08.1999 - 08.2006
High School Diploma - Diploma
Roselawn High