Melissa Avila Martinez
New Brunswick,NJ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project management position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Capacity LLC
09.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided supportive link between external customers and internal operations.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
- Analyzed equipment breakdowns using various troubleshooting methods.
Coordinator
Capacity LLC
10.2018 - 06.2020
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Oversaw technical, operational, clerical and customer service support activities.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Resolved employment-related disputes through proactive communication.
- Oversaw project logistics using industry expertise and independent judgment.
Education
Associate of Science - Business Administration And Management
Middlesex County College
Edison, NJ05.2022
Skills
- Scheduling and Coordinating
- Job Assignments
- Social Justice
- Priority Management
- Employee Coaching and Motivation
- Quality Standards
- Technical Proficiency
- Resolving Complaints
- Strategic Planning
- Supervising Employees
- Team Assignments
- Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- PMP - Project Management Professional
- CAPM - Certified Associate in Project Management
Timeline
Supervisor
Capacity LLC
09.2020 - Current
Coordinator
Capacity LLC
10.2018 - 06.2020
Associate of Science - Business Administration And Management
Middlesex County College
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