Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Aviles

West Olive

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

4
4
years of professional experience

Work History

Patient Financial Advocate

FirstSource Solutions USA
Zeeland
01.2025 - Current
  • Communicated effectively with customers via telephone, email, or mail correspondence.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Assisted patients with completing necessary paperwork for insurance coverage and reimbursement.
  • Explained policies, procedures and services to patients.
  • Maintained accurate records of all communication between patients and providers.
  • Advised patients on eligibility requirements for government assistance programs.

Dog Groomer

Carissa's Custom Cuts Pet Grooming
Holland
01.2024 - 01.2025
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Bathed large number of animals during each shift.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.

Front Desk Medical Receptionist

Shoreline Orthopaedic
Holland
09.2022 - 06.2023
  • Scheduled and confirmed patient appointments and consultations.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Conducted research to resolve discrepancies in billing statements.
  • Contacted patients via telephone, mail, and email to discuss payment options.

Executive Housekeeping Manager

Holiday Inn Express Hotel
Holland
01.2021 - 09.2022
  • Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
  • Managed team of employees, daily progress reports and overall project planning.
  • Inspected rooms on a regular basis to verify that they meet quality standards.
  • Investigated customer complaints regarding cleanliness or service issues.

Education

Administrative Medical Assistant/Billing And Coding -

Thompson M-Tech
Online
06-2023

High School Diploma -

West Ottawa High
Holland, MI
06-1987

Skills

  • Insurance verification
  • Patient advocacy
  • Medical billing
  • Payment processing
  • Record keeping
  • Customer service
  • Appointment scheduling
  • Problem solving
  • Caring and empathetic
  • Multitasking capacity
  • Family assistance

Timeline

Patient Financial Advocate

FirstSource Solutions USA
01.2025 - Current

Dog Groomer

Carissa's Custom Cuts Pet Grooming
01.2024 - 01.2025

Front Desk Medical Receptionist

Shoreline Orthopaedic
09.2022 - 06.2023

Executive Housekeeping Manager

Holiday Inn Express Hotel
01.2021 - 09.2022

Administrative Medical Assistant/Billing And Coding -

Thompson M-Tech

High School Diploma -

West Ottawa High

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