Melissa Ayala
Miami
Summary
Human Resources professional with deep expertise in employee relations, talent management, and organizational development. Known for fostering collaborative environments and driving change through influence. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employee Relations Analyst
ChenMed
07.2022 - Current
- Dedicated and detail-oriented Employee Relations professional with expertise in fostering positive workplace environments, resolving employee conflicts, and ensuring compliance with labor regulations and company policies
- Skilled in managing employee grievances, conducting investigations, and advising on performance management and disciplinary actions
- Proven ability to navigate complex employee issues, mediate disputes, and partner with HR partners and leaders to implement effective solutions aligned with organizational goals
- Serve as Employee Relations partner for three markets, ensuring policy consistency and addressing inquiries
- Guide leaders through disciplinary processes, mitigating legal risks and ensuring fair policy application
- Develop standardized tools and processes, improving efficiency and consistency across markets
- Manage unemployment claims, coordinating documentation and reducing claim approval rates
- Provide crucial support to benefits department, addressing complex HR inquiries
Human Resource Specialist
VITAS Healthcare
02.2022 - 07.2022
- Drive operational excellence in HR functions, managing employee lifecycle events from hire to leave. Enhance data accuracy and communication across organizational levels.
- Meticulously process personnel transactions, including hires, rehires, and status changes. Maintain precise census information and Oracle database for seamless HR operations.
- Facilitate smooth employee transitions through efficient processing of leaves and returns. Provided crucial support to benefits department, addressing complex HR inquiries.
- Foster interdepartmental cooperation, liaising between HR and benefits teams. Ensure clear communication channels for effective resolution of employee-related matters.
Store Manager
TJ Maxx
08.2016 - 09.2020
- Oversaw store operations, including opening/closing, maintenance, scheduling, hiring, and payroll
- Responsible for 3 Assistant Store Managers and 80+ associates, ensuring accountability and performance
- Opened new store, exceeding sales targets by $1.5 million in the first year
- Recruited and hired associates, enhancing retention and succession planning
- Conducted performance evaluations, providing coaching and development recommendations
- Led regional meetings to align company values and initiatives
- Collaborated with district manager to enhance customer service and achieve sales goals
- Fostered talent development through recruitment, performance evaluations, and coaching
- Enhanced retention rates via strategic succession planning
- Championed company initiatives as customer experience expert, driving improvements in service, credit card sign-ups, and charitable contributions
- Oversaw critical store functions including scheduling, payroll, merchandising, and maintenance
- Managed store financial operations, ensuring budget adherence and operational efficiency
- Resolved HR issues through open communication, fostering positive associate relations and maintaining a productive work environment
- Implemented best practices to enhance backroom processes, increasing sales and reducing costs
- Conducted weekly audits to maintain policy compliance, reducing cash shortages and shrink
- Analyzed sales trends to drive revenue growth, identifying operational strategies and opportunities for improvement in store performance
Operations Assistant Manager
TJ Maxx
05.2009 - 08.2016
Education
Master of Science - Business Administration
Southern New Hampshire University
Manchester, NH12.2023
Bachelor of Science - Business Administration w/ Concentration in Accounting
Southern New Hampshire University
Manchester, NH07.2021
Skills
- Effective Conflict Resolution
- Strategic Workforce Planning
- Performance Management
- Employee Talent Development
- Conducting Investigations
- Proficient in Employment Compliance
- Strategic Planning
- Collaboration
- Employee Relations
- Training and Development
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
Languages
Spanish
Native or Bilingual
Timeline
Employee Relations Analyst
ChenMed
07.2022 - Current
Human Resource Specialist
VITAS Healthcare
02.2022 - 07.2022
Store Manager
TJ Maxx
08.2016 - 09.2020
Operations Assistant Manager
TJ Maxx
05.2009 - 08.2016
Bachelor of Science - Business Administration w/ Concentration in Accounting
Southern New Hampshire University
Master of Science - Business Administration
Southern New Hampshire University
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