Melissa Backus
Madison,IN
Summary
Dynamic Chemical Operator with proven expertise at Dow Chemical in process control and quality assurance. Demonstrated critical thinking and effective communication skills to troubleshoot equipment issues, ensuring optimal production efficiency. Committed to safety and compliance, consistently achieving high standards in hazardous materials handling and data accuracy.
Overview
15
15
years of professional experience
Work History
Chemical Operator
Dow Chemical
01.2011 - 12.2022
- Operated chemical processing equipment to ensure optimal functioning and safety compliance.
- Assisted in monitoring production processes, identifying deviations, and implementing corrective actions.
- Maintained accurate logs of production data and safety inspections for regulatory compliance.
- Participated in training sessions to learn best practices in chemical handling and safety protocols.
- Developed familiarity with hazardous materials handling procedures to promote workplace safety.
- Documented all work activities accurately, providing valuable data for future reference and analysis purposes.
- Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
- Monitored and adjusted parameters of chemical production process to achieve desired product quality.
- Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.
- Communicated with supervisors and other personnel to review and discuss process changes.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
Cashier/Customer Service Cashier
JCPenney
06.2010 - 12.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accuracy in cash handling and register reconciliation.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to streamline operations.
- Resolved customer complaints effectively, enhancing overall store reputation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hotel Housekeeper
Belterra Casino & Resort
06.2009 - 06.2010
- Oversaw daily cleaning operations, ensuring exceptional standards of cleanliness and guest satisfaction.
- Trained new team members on effective housekeeping procedures and safety protocols.
- Streamlined inventory management for cleaning supplies, reducing waste and improving efficiency.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness standards.
- Resolved guest complaints regarding housekeeping services swiftly to maintain high customer satisfaction levels.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
Produce Associate
Walmart
01.2008 - 06.2009
- Managed inventory levels to ensure optimal freshness of produce.
- Organized product displays to enhance visibility and accessibility for customers.
- Assisted customers with special requests, locating desired items, and sharing information on product quality, storage, and preparation techniques.
- Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
Education
No Degree - Business Administration
Ivy Tech Community College of Indiana
Madison, INSkills
- Critical thinking aptitude
- Time management abilities
- Data recording accuracy
- Quality assurance standards
- Lean manufacturing processes
- Process control expertise
- Stress tolerance
- Root-cause analysis
- Effective communication
- Activity logging
- Teamwork and collaboration
- Multitasking
Timeline
Chemical Operator
Dow Chemical
01.2011 - 12.2022
Cashier/Customer Service Cashier
JCPenney
06.2010 - 12.2010
Hotel Housekeeper
Belterra Casino & Resort
06.2009 - 06.2010
Produce Associate
Walmart
01.2008 - 06.2009
No Degree - Business Administration
Ivy Tech Community College of Indiana