MELISSA BAEZ
Nanticoke,PA
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
9
9
years of professional experience
Work History
Counter Manager
BM CARGO
01.2014 - 05.2015
- Delivery of packages and charges for them according to the pounds and dimensions.
- Calculation and collection of taxes to applicable packages.
- I charge for normal and express shipments regardless of the pounds and dimensions from the Dominican Republic to anywhere in the world.
- Cash deposits and bank checks.
- Report and daily cash balances.
- Registration of clients and companies in the system.
Accounting Assistant
AUTO REPUESTOS OPM
07.2015 - 07.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Daily deposits of cash and checks.
- Responsible for payments and collections of active insurance.
- Payment providers.
- I collect clients.
- Balance and daily cash closings.
- Employee payments.
- Filling out forms for purchases and sales.
- Payment of taxes to the DGII.
RENT CAR CUSTOMER SERVICE REPRESENTATIVE
JM BURGOS RENT CAR
09.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Managed multiple tasks in high-volume environment.
- Proven ability to learn quickly and adapt to new situations.
- Pay employees.
- Payment of profits.
- Loan payment.
- I charge clients according to the services offered.
- Daily check and cash deposits.
- Balance and daily cash closing.
Bank Teller
BANCO POPULAR DOMINICANO
01.2020 - 02.2021
- I receive and deliver checks, cash, bank deposits and other documents of value.
- Processed customer transactions promptly, minimizing wait times.
- Directly register, operating a computer or cashier, the movements of entry and outflow of money.
- Perform cash registers.
- Provide my superior with daily cash movements.
Seal, stamp income receipts per box, forms and other documents. - Comply with the rules and procedures on comprehensive security, established
by the company. - Keep equipment and work site in order, reporting any anomalies.
- Perform any other tasks that have been assigned.
CUSTOMER SERVICE RECEPTIONIST
BRUNSWICK COMMUNICATION
04.2021 - 06.2022
- Investigated and solved routine, complex and long-standing customer issues each day.
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Set up and activated customer accounts. Recommended, selected and helped locate merchandise based on customer needs and desires.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges and logging daily shipments.
- Collected payments for ( product or service ) and updated accounts to reflect new balances. Managed accurate and adequate cash stock and inventory balances,
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
PICKING, PACKER AND RECEIVING
DISTRILOGIK
06.2022 - 09.2022
- Picked proper items and quantities according to pick lists.
- Packaged items safely to protect from damage during transport.
- Generated labels, packing lists and other paperwork for shipments.
- Recorded daily order data and submitted to supervisor for production reporting.
- Lifted and arranged products on pallets and organized in staging area.
- Inspected items to identify problems and worked with supervisors or vendors to correct issues.
- Navigated storage system to locate items for order fulfillment.
- Documented product movements, packages and order details using hand-held and machine scanners.
- Kept inventory records accurate by conducting routine counts and complete audits of available products.
- Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit.
- Prepared sales floor for new promotions by building and moving displays.
- Matched, counted and checked items to keep system records accurate.
- Processed damaged items, documented evidence and prepared reports to expedite claims process.
CVS PICKING, PACKER AND RECEIVING
SITE SERVICES NOW
09.2022 - 03.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Conducted periodic inventory audits to verify accuracy.
- Kept work areas clean, safe and organized.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verify that the products are in good condition and with the current expiration date.
- Make returns, which included: separate the products, verify their expiration date and if they were in good condition, both the product and the packaging and return them to their respective location.
Education
High School Diploma -
LICEO ESCUELA NUESTRA SEÑORA DEL CARMEN
ACCOUNTING GRADUATED - ACCOUNTING
UNIVERSIDAD TECNOLÓGICA DE SANTIAGO (UTESA)
Skills
- Customer service
- Office equipment proficiency
- Microsoft Office
- Inbound and Outbound Calling
- Credit card payment processing
- Store maintenance
- Direct sales
- High-energy attitude
- Quality control
- Product packaging
- Inventory transactions
- Warehouse safety protocols
- Production reporting
- Pick-list interpretation
- Update accounts
- Restock shelves
- Prepare orders
- Hand scanning
- Labeling and stocking
- Audit inventory
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
CVS PICKING, PACKER AND RECEIVING
SITE SERVICES NOW
09.2022 - 03.2023
PICKING, PACKER AND RECEIVING
DISTRILOGIK
06.2022 - 09.2022
CUSTOMER SERVICE RECEPTIONIST
BRUNSWICK COMMUNICATION
04.2021 - 06.2022
Bank Teller
BANCO POPULAR DOMINICANO
01.2020 - 02.2021
RENT CAR CUSTOMER SERVICE REPRESENTATIVE
JM BURGOS RENT CAR
09.2018 - 01.2020
Accounting Assistant
AUTO REPUESTOS OPM
07.2015 - 07.2018
Counter Manager
BM CARGO
01.2014 - 05.2015
High School Diploma -
LICEO ESCUELA NUESTRA SEÑORA DEL CARMEN
ACCOUNTING GRADUATED - ACCOUNTING
UNIVERSIDAD TECNOLÓGICA DE SANTIAGO (UTESA)
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