Melissa Baez
Summary
Passionate and diligent individual seeking an MSR position in NFCU with experience in providing excellent member service and teaching members how to better bank. Hoping to continue servicing members with their relationship with banking and knowledge. Detailed oriented individual seeking to bring my positive attitude, team player skills and full understanding of the role needing to be met. With an end goal to continue expanding my opportunity with learning, knowledge and developing skills to maintain the growth of a reputable financial institution.
Overview
8
8
years of professional experience
Work History
Teller/Contractor
Navy Federal Credit Union
10.2023 - 05.2024
- Assist members with cash and check transactions such as submitting deposits or payments to checking/savings/IRA/Credit Cards/Consumer Loans/Certificates/Mortgage/bonds.
- Directing guest by welcoming and guiding them in accordance with established safety and security procedures, as well as contacting members over the phone if needed.
- ·Identify opportunities to cross-sell Navy Federal’s credit cards, loans, CD, MMSA or any other services that might be beneficial to members needs and accounts, as well as offer any other information members can learn from.
- Analyze, research and resolve problems and discrepancies related to member accounts/loans and other finances.
- · Replace of debit cards or any other account maintenance service updates while navigating through multiple platforms to ensure members account protection.
- · Introducing online banking through all outlets available to members and showing them how to navigate through the system and making easier to bank.
Associate Banker
Chase
10.2021 - 12.2022
- Provide excellent customer service, responding to inquiries and resolving problems such as complaints, disputes, compromised accounts such as frauds.
- Diligently process check cashing, deposits, withdrawals, transfers, wires, loan payments, open and close accounts.
- Efficiently issue cashier checks/ money order with proper documentation.
- Provide information on new products and services, and cross sell credit cards, savings accounts, loan and investments.
- Balance cash, coins, savings bonds, traveler’s checks at the end of shift and other procedural controls.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Beauty Advisor
Macy's
05.2016 - 05.2020
- Meeting the sales goals weekly and daily by personalizing each client's needs.
- Developing artistry through make-up consultation and product application.
- Cross selling beauty products when appropriate with other beauty departments.
- Cash handling when processing their purchase, returns or exchanges in store.
- Received and count stock items, and record data manually and into computer.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained highest standards of conduct and service to support company reputation.
Education
Navy Federal
Skills
- Time management
- Friendly and Helpful
- Bilingual speak Spanish
- Team work and collaboration
- Strong Communicator and Interpersonal skills
- willingness to learn and self develop
- Critical thinking
- Engaging with diverse members
Timeline
Teller/Contractor
Navy Federal Credit Union
10.2023 - 05.2024
Associate Banker
Chase
10.2021 - 12.2022
Beauty Advisor
Macy's
05.2016 - 05.2020
Navy Federal