Summary
Overview
Work History
Education
Skills
Timeline
Intern
Melissa Bailey

Melissa Bailey

Shippenville,PA

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. I am a seasoned professional with experience in NBIB/OPM and the DCSA corporate umbrella and have been conducting background investigations with different roles in the industry. I have conducted record searches, reviewed/closed cases, trained, mentored and provided leadership to team members while still being able to manage and complete my work in a timely manner. My experience has given me the opportunity to conduct record searches, review, and represent my company to my fullest potential. I have reviewed, conducted record searches and called agencies for case types from Tier 2 through Tier 5 for various contracts ensuring compliance with delivery due dates, inputting and compiling investigative leads; review and assemble high impact writing styles of Reports of Investigations (ROIs). I prioritize my case management based on due dates for review and submission of reports of investigation implementing quality for case completion. Additional experience lends to an understanding of the process of the case lifespan from case receipt, scoping, assignment and case review; and consequent familiarity with field investigation.

Overview

24
24
years of professional experience

Work History

Owner

BirdZ by The Art of Beers
Shippenville, PA
12.2021 - Current
  • Identifiy new opportunities for growth, and expansion.
  • Provide customer service in a courteous and professional manner.

Investigative Analyst

DCSA
Boyers, PA
10.2022 - 10.2023
  • Conducted citizenship and education record searches for subject of investigation, family member(s), spouse(s), and co-hab(s) for active background investigations.

Case Review 2

CACI
Boyers, PA
04.2022 - 10.2022
  • Review and complete case types from Tier 2 through Tier 5 for the DCSA contract.

Investigative Analyst

Anasec Inc.
Boyers, PA
11.2021 - 04.2022
  • Review case papers and ensure all case requirements are met
  • Provide outstanding customer service to representatives from various creditors, institutions, agencies, as well as field investigators throughout the US
  • Call agencies to see if they can work with us or not, if not fill out an UNCLE form (a non-cooperative law enforcement agency form) to send to OPM
  • Prioritize my workload using company portal and organize by going by the closest ACD date
  • Conducts law, bankruptcy, employment, divorce, and education records.

Material Analyst

ASRC Federal
Boyers, PA
08.2021 - 11.2021
  • Conduct searches and review documents relating to background investigations to ensure information meets case requirements
  • Provide instruction and guidance to field investigators when additional information needs collected or scheduled to meet case requirements
  • Process case materials and complete department functions under established production, quality and timeliness standards
  • Able to adapt to changes in workload, case and contract guidelines to meet identified department goals
  • Conducts work in a professional manner and in accordance with company policies and guidelines.

Records Technician

Omniplex/Constellis
Herndon, VA
08.2020 - 05.2021
  • Scope each lead and provide customer service to each source as needed
  • Prepare records for closing and manage in a timely manner while maintaining quality of the lead
  • Conduct varies lead types including police, court, education, employment, divorce, and bankruptcy
  • Prepare leads for FedEx/fax/telephone to send to appropriate agency with payment needed accordingly.

Office Manager

Munsee Law, LLC
Clarion, PA
06.2020 - 08.2020
  • Provide outstanding customer service to clients to include answering phones, scheduling appointments, filing cases, and ensured proper policy, rules, and guidance were delivered according to law firm instruction.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained confidential records relating to personnel matters.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Background Investigator 2/Record Searcher

CSRA/GDIT
Falls Church, VA
02.2017 - 09.2019
  • Assign, re-assign, cancel, and change work assignments in the computer database/PIPS
  • Conducts telephone inquiries regarding law checks and translate them into a written report
  • Provide outstanding customer service to representatives from various creditors, institutions, agencies, as well as CSRA field investigators throughout the US
  • Mentor employees according to the laws, Executive Orders, and procedures to follow OPM Policies
  • Call agencies to see if they can work with us or not, if not fill out an UNCLE form (a non-cooperative law enforcement agency form) to send to OPM
  • Prioritize my workload using company portal and organize by going by the closest ACD date
  • Conducts law, bankruptcy, employment, divorce, and education records.

ISB Technician

KeyPoint Government Solutions
Slippery Rock, PA
02.2015 - 02.2017
  • Assign, re-assign, cancel, and change work assignments in the computer database/PIPS
  • Conducts telephone inquiries regarding law checks and translate them into a written report
  • Provide outstanding customer service to representatives from various creditors, institutions, agencies, as well as CSRA field investigators throughout the US
  • Call agencies to see if they can work with us or not, if not fill out an UNCLE form (a non-cooperative law enforcement agency form) to send to OPM
  • Prioritize my workload using company portal and organize by going by the closest ACD date
  • Conducts law, bankruptcy, employment, divorce, and education records.

Technician

Dr.'s Whitling and Diehl
Clarion, PA
01.2010 - 01.2015
  • My duties as a technician at the eye doctor's office included: customer service, answer phones, scheduling appointments, working up patients so they can be seen by the doctors, working with frame reps for eye glass inventory and adjusting and dispensing glasses.

Record Searcher/Background Investigator

USIS
Vandenberg Air Force Base, CA
07.2005 - 06.2009
  • Responsible for going to courts, police departments, sheriff's departments, colleges, tech schools, and military installations to obtain any and all criminal, traffic and/or financial records if found and report the information in PIPS and FWS
  • Responsible for two counties and maintained quality yet completed my work in a timely manner.

Files Technician

USIS
Grove City, PA
06.2004 - 07.2005
  • Responsible for all of the members on the files team, as well as completing daily duties that were given
  • Daily duties included modifying file member mistakes, checking files to make sure all information is correct to go on to investigators, finding files and sending releases.

Investigative Inquire Assistant - Case Review

USIS
Grove City, PA
06.2002 - 06.2004
  • Responsible for reviewing case work and making modifications if needed, and closed cases once all information was prepared
  • Phone calls and communication between the investigators and I were performed in this area to collect the information needed to complete the case in a timely manner.

Data Transcriber

USIS
Boyers, PA
06.2000 - 06.2002
  • Data transcribing cases, screening cases and also was a member of the core team
  • Core team responsibilities included: calling agencies to obtain release of information, modifying data transcribers work and overseeing other core team members.

Education

High School Diploma -

Keystone Jr./Sr. High School
PA
06-2000

Skills

  • Top Secret Clearance
  • Data transcribing
  • Closing cases
  • Reviewing cases
  • Records searching
  • Tech experience
  • Field work system experience
  • 16 years of PIPS, FDR, FWS, and Standard Forms 86, 85P, and 85, along with 306 form experience
  • Customer Service Experience
  • Conducted law, bankruptcy, employment, divorce, and education records
  • Very knowledgeable of established policies and procedures to provide customers/agencies information about their ongoing background investigation
  • 13 years of experience with PIPS
  • Basic knowledge of the way SONS and SOIs are used, creating them, and maintaining POCs for Agency's Authorized contacts list
  • Several occasions I would research information using the available SOP's, policies, guidance, laws, rules, and regulations to answer questions
  • Experience and knowledge in responding to agency requests for general information about agency services
  • Knowledge of identifying the document types, Standard Forms SF86, SF85P, SF85, 306 form, etc
  • Update portal entries to see what the agencies preferred method of contact was
  • 13 years of experience assisting agencies to provide guidance available to applicants completing standard forms for background investigations
  • Assign, re-assign, cancel, and change work assignments in the computer database/PIPS
  • Conducts telephone inquiries regarding law checks and translate them into a written report
  • Provide outstanding customer service to representatives from various creditors, institutions, agencies, as well as CSRA field investigators throughout the US
  • Knowledgeable when it comes to assisting customers with uploading documents/attachments in various systems
  • Prioritize my workload using company portal and organize by going by the closest ACD date
  • Provide customer support for completion of standard forms for a background investigation
  • Professional communications to peers when a policy, law, rules, regulations, guidance, and/or OPM Policy change occurred
  • Leadership training
  • Adaptive Learning
  • Course Development
  • Verbal and writing communication
  • Exceptional communicator
  • Training delivery
  • Team development strategies
  • Coaching and Mentoring

Timeline

Investigative Analyst

DCSA
10.2022 - 10.2023

Case Review 2

CACI
04.2022 - 10.2022

Owner

BirdZ by The Art of Beers
12.2021 - Current

Investigative Analyst

Anasec Inc.
11.2021 - 04.2022

Material Analyst

ASRC Federal
08.2021 - 11.2021

Records Technician

Omniplex/Constellis
08.2020 - 05.2021

Office Manager

Munsee Law, LLC
06.2020 - 08.2020

Background Investigator 2/Record Searcher

CSRA/GDIT
02.2017 - 09.2019

ISB Technician

KeyPoint Government Solutions
02.2015 - 02.2017

Technician

Dr.'s Whitling and Diehl
01.2010 - 01.2015

Record Searcher/Background Investigator

USIS
07.2005 - 06.2009

Files Technician

USIS
06.2004 - 07.2005

Investigative Inquire Assistant - Case Review

USIS
06.2002 - 06.2004

Data Transcriber

USIS
06.2000 - 06.2002

High School Diploma -

Keystone Jr./Sr. High School

Similar Profiles

CREATE PROFILE
Melissa Bailey