Melissa Bailey
Plainwell
Summary
High-performing operations manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Medilodge of Westwood
10.2023 - 10.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Operations Manager
Opus Medicine
12.2018 - 01.2023
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained crew members on application of projects, customer relations and customer service.
- Established work priorities to meet contractual obligations for schedule and installations.
- Worked collaboratively to enhance processes and implement billing revenue, resulting in 60% increase in profitability.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Aligned operational boundaries between processes and production demands.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
- Managed daily operations, including supervising multiple team members across multiple locations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Secured revenue, accurately monitoring cash intake and maintaining facility policy updates to eliminate discrepancies.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented process improvements based on identification of productivity or quality issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Eased team transitions and new employee orientation through effective training and development.
- Maintained cleanliness and organization of entire office, working closely with employees to systemize tasks.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Bangor High School
Bangor, MICertificate - Medical Billing And Coding
American Academy Of Professional Coders
Independent StudySkills
- Solutions development
- Staff training and development
- Contract review and recommendations
- Cost reduction and containment
- Process improvement strategies
- Policies and procedures implementation
- Performance reporting
- Staff development
- Systems implementation
- Document control
- Flexible
- Business and Operations Management
- Continuous improvements
- Microsoft Office
- Customer relationship management
- Business Administration
- Health and safety compliance
- Invoice processing
Timeline
Business Office Manager
Medilodge of Westwood
10.2023 - 10.2024
Operations Manager
Opus Medicine
12.2018 - 01.2023
High School Diploma -
Bangor High School
Certificate - Medical Billing And Coding
American Academy Of Professional Coders
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