Melissa Bailey
Joliet,IL
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic coupled with exceptional interpersonal skills to achieve best outcomes. Strong leadership experience in infrastructure development and management, guiding teams to work efficiently in producing quality results. Very quick learner with a naturally curious disposition.
Overview
30
30
years of professional experience
1
1
Certification
Work History
NetSuite Consulting Lead
Aura Innovative Technology
Chicago, IL
01.2024 - 12.2024
- Lead on NetSuite end to end implementations
- Manage and lead implementations of NetSuite for use as the backend to Aura's proprietary Memberplex product.
- Led all requirements gathering and design on managed services clients
- Customization architecture and documentation
- Hands on configuration and testing
- Assigned and reviewed work of functional and technical consultants
- Mentored functional and technical resources
- Support business development activities, including attending pre-sales discoveries and demos
- Scoping/estimating
- Improving processes for both types of implementations, documenting a NetSuite for Memberplex set of implementation steps
Director of Implementation
ScaleNorth Advisors
Santa Ana, CA
05.2019 - 01.2024
- Built delivery teams to run NetSuite end to end implementation projects, mainly conversions from on prem solutions
- Built initial processes, methodology and project plans, later engineering and rolling out a major enhancement to the project management tools in NetSuite
- Managed 4 implementation managers with up to 5 consultants on each team
- Executive sponsor on projects, attend steering committee meetings
- Examined metrics and utilization
- Resource allocations
- Assigned and reviewed work of functional and technical consultants
- Mentored functional and technical resources
- Joined when it was a startup as employee #5, tasked with running delivery for the first set of clients, building teams, processes, and ensuring a white glove approach. Early success resulted in the addition of 2 more billable divisions of service, 270 total employees to date and continued growth to become the largest NetSuite SP partner
Senior Principal Consultant
Oracle/NetSuite
Chicago, IL
03.2014 - 04.2019
- Using the Shared and SuiteSuccess methodologies: Gather client requirements via business process mapping sessions for the NetSuite ERP application – onsite and remote
- Lead on projects - assigning process areas to resources, reviewing requirement documentation, coordinate internal walkthroughs
- Create BRDs including documentation of gaps and proposed solutions
- Effectively translate customization and integration requirements to development resources
- Run configuration sessions and offline configuration for each business process area, including but not limited to; Record to Report, Design to Build, Procure to Pay, Lead to Quote, Order to Cash, Marketing to ROI, Call to Resolution
- Prepare and manage data migration strategy, including cutover
- Prepare and manage go-live strategy and checklist
- Familiar with integrations and integration partners, including wms, ecommerce, POS, logistics, taxes
- Serve as advisor on other projects to help with complex requirements
- Assigned mentor to 3 colleagues
- Invited and accepted to serve on enterprise and high visibility projects such as:
- Annual major golf tournament in Augusta, Georgia
- Major retailer with over 1200 stores nationwide
- SuiteWorld – designed and configured backend NS ERP for the new NS POS pop up store at SuiteWorld (2014)
Client Support Specialist/Technical Engineer
Online Business Applications, Inc
Woodridge, IL
05.2013 - 03.2014
- Support engineer for pharmaceutical medical information application
- Technical research using SQL Developer, SQL Plus, Built in debugger
- Lead support specialist for major pharmaceutical client
- Created repeatable processes, worked closely with management to enhance internal operations
- QA testing of client projects
- Training of new employees
- Reset Citrix and terminal services password for hosted clients
- Administration of customer portal
Application Support Specialist
Netsmart Technologies, Inc
Lisle, IL
09.2011 - 05.2013
- Lead Support Specialist for TIER, an ONC-certified EHR application, including 3rd party integrations with Dr. First ePrescribing, EDI and corresponding data mapper, various lab applications
- Receive and work escalated cases
- Troubleshoot issues using SQL, SQL Profiler
- Reviewing/updating stored procedures, triggers, views and functions
- Escalate base bugs and larger scale fixes to product team for rollout
- Support, fix and customize Crystal Reports
- Support, fix and customize Delphi forms
- Assist support manager as needed, i.e. process documentation, lead support team meetings, train new employees, attend implementation cutover meetings
Implementation Specialist
Morse Data Corporation
Orland Park, IL
09.2007 - 09.2011
- Lead the full cycle of implementations of InOrder, an ERP omni-channel client/server application (POS, ERP, integrated web cart)
- Created implementation process and documentation, from sales handoff to post launch. This combined with mentoring a support rep towards being a second implementation specialist resulted in doubling the number of customer engagements we could onboard
- Moved support system out of Outlook into ITA for global visibility
- Coordinate software patch delivery
- Coordinate roll out of new builds/releases
- Attend developer reviews of new projects and fixes to ensure user friendly functionality
- Assist architects with project design
- Assist in engineering sales demos
- Key player in developing PA-DSS seminar
- Ran PA-DSS seminar, trained clients on the changes and impact to InOrder
Systems Administrator
Connemara Converting
Bolingbrook, IL
09.2004 - 02.2006
- Systems manager of production and inventory system, custom software created for the paper/film sheeting/slitting industry
- Design and modify reports using Crystal reports 6.0
- Research all system issues
- Inventory Control
Vice President
All American Mechanical
Lockport, IL
07.2001 - 08.2004
- Half owner
- Bookkeeper of all records
- Created proposals, managed all A/R and A/P, Bank Reconciliation using QuickBooks Pro
- Maintained customer accounts
- Yearly tax preparation
Client Services Representative
The Systems House
Des Plaines, IL
07.1999 - 07.2001
- System support for clients on several versions of proprietary office furniture, product distribution and accounting software on PICK platform
- Support clients via phone and accessing client systems to perform work
- Y2K conversion and rollout – consisting of updating code for new date formats and calculations
- Problem and resolution documentation
- Forms modifications
- Create specialty reports using client's system data, creating data dictionaries
Assistant Help Desk Director
Hightower, Inc
Lincolnwood, IL
02.1998 - 07.1999
- Oversee 6 employees making client contact to troubleshoot and deliver resolutions on Sage product Mas90
- Help desk support for networked accounting system - Mas90
- On site visits for installation and upgrades of software on various networks; Novell, NT, Windows networking (peer to peer)
- On site visits to clients to resolve issues
- Installation and support for Crystal reports, PC Anywhere
- Maintain call queue and prioritize issues
- Write procedures for software installations
- Train employees on software and procedures
- Create next actions based on help desk personnel's field service tickets from onsite visits
Systems Administrator/MIS Manager
Russell-Field Paper Co., Inc
Bellwood, IL
03.1995 - 02.1998
- Point person for implementation of new software package, integrated manufacturing/order mgmt/accounting for the steel/paper converting industry, BAI
- Coordinator of software development and modifications
- Writing PROCs, reports and data dictionaries in PICK
- Database management
- Leader of all month and year end closings, physical inventories
- Backup for all departments including, but not limited to; inventory control, shipping and receiving, exporting, A/R, A/P, order entry, production, warehousing
- Inventory Control Manager – previous position to Systems Administrator
- Member of in-house TQM - total quality management team
- Procedure mapping and writing
Skills
- Building teams and leveraging strengths
- Relationship building - internal and external
- Project Leadership
- Requirements Analysis
- Scope Definition
- Project Management
- Administrative Management
- Infrastructure Development
- Tool Development
- Product Development
- Business Development Support
Certification
- NetSuite Certified ERP Consultant
- NetSuite Certified Administrator
- NetSuite Certified Financial User
- NetSuite Certified SuiteFoundation
Timeline
NetSuite Consulting Lead
Aura Innovative Technology
01.2024 - 12.2024
Director of Implementation
ScaleNorth Advisors
05.2019 - 01.2024
Senior Principal Consultant
Oracle/NetSuite
03.2014 - 04.2019
Client Support Specialist/Technical Engineer
Online Business Applications, Inc
05.2013 - 03.2014
Application Support Specialist
Netsmart Technologies, Inc
09.2011 - 05.2013
Implementation Specialist
Morse Data Corporation
09.2007 - 09.2011
Systems Administrator
Connemara Converting
09.2004 - 02.2006
Vice President
All American Mechanical
07.2001 - 08.2004
Client Services Representative
The Systems House
07.1999 - 07.2001
Assistant Help Desk Director
Hightower, Inc
02.1998 - 07.1999
Systems Administrator/MIS Manager
Russell-Field Paper Co., Inc
03.1995 - 02.1998
- NetSuite Certified ERP Consultant
- NetSuite Certified Administrator
- NetSuite Certified Financial User
- NetSuite Certified SuiteFoundation
Similar Profiles
Vaibhav MoreVaibhav More
Service Desk level 2 Engineer at Aura technologyService Desk level 2 Engineer at Aura technology
Benjamin GarrettBenjamin Garrett
Electrician Foreman at Innovative Technology Solutions ElectricElectrician Foreman at Innovative Technology Solutions Electric
Balkaran MannBalkaran Mann
Teacher Trainer at innovative institute of technologyTeacher Trainer at innovative institute of technology
Temitope OgunmahTemitope Ogunmah
Direct Support Professional at Citi Health Groupm INCDirect Support Professional at Citi Health Groupm INC
Scott BanksScott Banks
Maintenance Technician at LiquiboxMaintenance Technician at Liquibox