MELISSA BAIRD

Operations Management:

• Delegated daily tasks to team members to optimize group productivity
• Monitored team progress and enforced deadlines
• Led a dedicated team to address real-time logistical issues, reducing shipment delays
• Maintained the overall accuracy of our (Service Level Agreement) with our clients to ensure all contractual obligations are being met
• Developed and maintained effective scheduling systems for a team of 13, ensuring optimal coverage and resource allocation
• Coordinated with cross-functional teams to align schedules with project timelines, resulting in increased operational efficiency
• Managed and facilitated the on boarding process for new hires, ensuring a smooth integration into the team and company culture
• Facilitated the on boarding of new customers, ensuring they understood the logistics processes and services provided
• Acting as the primary point of contact during the initial on boarding phase, addressing customer queries and concerns promptly
• Collaborated with sales and customer service teams to ensure a seamless transition from sales to active service.

Account Management:

• Responsible for overseeing the transit of high-dollar value time and temperature sensitive shipments from the point of induction to the delivery point
• Utilized advanced tracking systems to ensure real-time visibility and status updates of shipments
• Developed and maintained open lines of communication with stakeholders, ensuring they were fully aware of potential risks and mitigation strategies
• Provided empathetic support to customers, tailoring solutions to meet individual needs
• Skillfully resolve logistical challenges, safeguarding brand reputation and loss prevention
• Conducted thorough risk assessments and developed mitigation strategies, reducing potential logistical disruptions by collaborating with meteorology teams and shipping partners to assess weather conditions and other potential shipping risks
• Collaborated with reliable logistics partners, ensuring alignment for recovery efforts for potential issues proactively
• Regularly review logistics performance and identify areas for improvement, and prevent recurring issues, enhancing overall shipment reliability and implementing preemptive solutions that decreased incidents.

• Streamlined store opening and closing procedures, including cash management and inventory control, to ensure smooth and efficient operations
• Implemented process improvements that reduced opening and closing times, enhancing overall store readiness and efficiency
• Monitored inventory levels and conducted regular stock audits, ensuring accurate stock records and minimizing discrepancies
• Provided exceptional customer service by addressing customer needs promptly and professionally, contributing to high customer satisfaction and loyalty
• Proactively resolved customer issues and complaints, offering effective solutions to ensure a positive customer experience
• Cultivated a welcoming and friendly store environment, contributing to an increase in repeat customer visits and positive feedback
• Assisted management with on boarding process for new team members, ensuring they received comprehensive training on store procedures and customer service standards
• Delegated daily tasks and responsibilities to a team of 4 to 8 baristas, optimizing workflow and maintaining high productivity levels
• Conducted regular training sessions to keep staff updated on new products and service techniques.