Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Baker

Salineville,OH
Melissa Baker

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
years of professional experience

Work History

Sweet Stop Bakery
Toronto, OH

Bakery Owner Operator
11.2016 - 12.2022

Job overview

  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Determined pricing for products or services based on costs and competition.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Answered calls to assist with customer questions and concerns.
  • Managed daily operations of business, including hiring and training staff.
  • Maintained relationships with existing clients by providing superior customer service.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delivered products to customer locations on time.
  • Created new recipes using available ingredients and for special occasions.
  • Met with customers to discuss needed bakery items and take orders.
  • Rotated stock as needed to keep freshness intact.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Created attractive dessert trays for catering events.

United States Post Office
Wellsville, OH

City Mail Carrier
06.1999 - 10.2016

Job overview

  • Followed all safety protocols when operating a vehicle on the job site.
  • Assisted in loading and unloading trucks with parcels and other mail items.
  • Delivered various types of mail on routes according to strict timelines.
  • Notified supervisor of any hazardous road conditions or safety concerns on the route.
  • Delivered mail to residents and business within assigned area.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered packages, letters, and other items to residential and commercial customers.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Observed traffic laws while driving a postal vehicle on duty.
  • Ensured proper handling of valuable documents or fragile items.
  • Recorded address changes to redirect mail for residences or businesses.
  • Scanned labels on letters or parcels to confirm receipt.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Provided customer service regarding postal regulations and services.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Updated supervisors regularly on status of assigned tasks throughout the day.
  • Collected outgoing mail from post office boxes.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Steel Trolley Diner
Lisbon, OH

Waitress
04.1993 - 06.1999

Job overview

  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Answered questions about menu selections and made recommendations when requested.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Implemented sanitary food handling, holding and service protocols.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Filled condiments and napkin containers during slack periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Handled special customer requests for separate checks and menu substitutions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Education

Southern Local High School
Salineville, OH

High School Diploma
06.1995

Skills

  • Verbal and Written Communication
  • Customer Relations
  • Service Sales
  • Teamwork and Collaboration

Timeline

Bakery Owner Operator

Sweet Stop Bakery
11.2016 - 12.2022

City Mail Carrier

United States Post Office
06.1999 - 10.2016

Waitress

Steel Trolley Diner
04.1993 - 06.1999

Southern Local High School

High School Diploma

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Melissa Baker