Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Melissa Baldozier

Gainesville

Summary

Dedicated professional with proven customer service expertise and strong multitasking abilities. Consistently delivers positive experiences while effectively managing time and priorities. Demonstrates adaptability and a strong work ethic, excelling in high-pressure environments. Committed to continuous improvement and meeting organizational goals through organized practices.

Overview

15
15
years of professional experience

Work History

PSR II Float

Quest Diagnostics
Cumming
08.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Dispatcher Consultant(Remote)

Concrete Coring Company
Peoria
06.2023 - 08.2023
  • Dispatch operators to job sites in a timely manner.
  • Attend to and report all calls/issues regarding delays on site.
  • Perform the entry of all new job assignments into DSM.
  • Be familiar with and knowledgeable in all procedures and functions for all reporting, referral, and entry as needed.
  • Mitigate all incoming operational demands.
  • Work with contractors to ensure all onsite needs are met.
  • Other office duties, as assigned.

Sales Associate

Shop The Neighbors
Cumming
03.2023 - 06.2023
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Upsold additional items based on customer interests and needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Instructor

Drive Smart Georgia
Alpharetta
08.2022 - 02.2023
  • Facilitated classroom discussions to promote critical thinking and collaboration.
  • Implemented assessment tools to evaluate student progress and understanding.
  • Integrated technology into lessons to support diverse learning styles and needs.
  • Evaluated performance of students and made provisions to meet learning needs.
  • Created a positive learning environment by establishing open communication with students, parents and colleagues.

CSR

GAT Airline Ground Support
Eugene
04.2022 - 06.2022
  • Managed baggage handling processes to ensure smooth operations.
  • Provided support during check-in procedures for travelers.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained a clean and organized work environment at the airport facility.
  • Communicated effectively with passengers regarding flight information and delays.
  • Handled customer inquiries and complaints in a timely manner.

Reomote CSR

Williams Sonoma Inc
San Francisco
03.2021 - 10.2021
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of current promotions and product offerings for customer assistance.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Participated in team meetings or training sessions when necessary.
  • Performed account maintenance activities such as updating client information in databases.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

VA Family Caregiver Post 9/11 Service Members

Veteran's Administration Stipend
Eugene
02.2015 - 08.2020
  • Coordinated transportation for medical appointments and community activities.
  • Assisted with meal preparation, focusing on nutritional needs of clients.
  • Communicated effectively with healthcare professionals regarding patient needs.
  • Documented patient progress and changes in condition accurately and promptly.
  • Supported emotional well-being through companionship and active listening skills.

Family Liaison/Military Spouse

United States Marine Corps
San Clemente
05.2011 - 02.2015
  • Served as a liaison between families and various military services and agencies.
  • Provided crisis intervention services when needed.
  • Informed families about available financial aid options.
  • Educated families about local educational opportunities.
  • Coordinated support services for military families during deployments and relocations.
  • Developed communication strategies to address family concerns and needs promptly.
  • Facilitated workshops to educate families about available resources and benefits.

Administrative Assistant

Picatinny arsenal SAS and CDC
Rockaway
09.2010 - 04.2011
  • Received, registered, and directed children, youth, and parents
  • Tracked data and transactions as the pertained to CYS program as required.
  • Provided administrative support including mail preparation, copying, distribution, telephone calls, and travel orders for CYS personnel by DOD standards
  • Obtained Government Purchase Card for approved facility purchases.
  • Ensured risk management procedures (i.e. abuse prevention, identification, and reporting procedures etc.) were followed
  • Maintained records and statistical data including leave records, USDA
  • Conducted all CYS and SAS employee clearance/background checks

Education

High school diploma -

Ruben S. Ayala High School
Chino Hills, CA
06.1996

Skills

  • Citrix
  • Flexible and adaptable
  • Recordkeeping
  • Multitasking
  • Problem-solving
  • Active listening
  • MS office

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Tres Dias Service
  • Kids Ministry

Timeline

PSR II Float

Quest Diagnostics
08.2023 - Current

Dispatcher Consultant(Remote)

Concrete Coring Company
06.2023 - 08.2023

Sales Associate

Shop The Neighbors
03.2023 - 06.2023

Instructor

Drive Smart Georgia
08.2022 - 02.2023

CSR

GAT Airline Ground Support
04.2022 - 06.2022

Reomote CSR

Williams Sonoma Inc
03.2021 - 10.2021

VA Family Caregiver Post 9/11 Service Members

Veteran's Administration Stipend
02.2015 - 08.2020

Family Liaison/Military Spouse

United States Marine Corps
05.2011 - 02.2015

Administrative Assistant

Picatinny arsenal SAS and CDC
09.2010 - 04.2011

High school diploma -

Ruben S. Ayala High School

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