Melissa Ball
Marshfield,MO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. And always willing to learn something new.
Overview
6
6
years of professional experience
Work History
Manager
Imperial LLC
Tulsa, OK
09.2021 - 03.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Entered time and attendance logs in preparation for payroll.
Manager
Jackson Brothers
Springfield , MO
02.2018 - 09.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Bunker High School
Bunker, MO05-1991
Skills
- Customer Engagement
- Supervision And Training
- Controlling Costs
- Personnel Conflict Resolution
- Continuous Improvement
- Client Relationships
- Team Morale Building
- Mentoring And Training
- Customer Relationship Management
- Client Relationship Management
- Staff Training/Development
- Budgeting And Cost Control Strategies
- Cost Management
- Employee Performance Monitoring
- Efficient Multi-Tasker
- Employee Scheduling
- Payroll Processing
- Timesheet Processing
- Event Planning
- Cash Management
- Deadline-Oriented
- Complaint Resolution
Timeline
Manager
Imperial LLC
09.2021 - 03.2024
Manager
Jackson Brothers
02.2018 - 09.2021
High School Diploma -
Bunker High School