Melissa Barbour
Beaumont,USA
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring [Number] years of retail experience to dynamic new position. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Customer-focused Instacart Shopper with [Number] years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
Beaumont, CA
10.2021 - 06.2023
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Managed inventory levels to ensure availability of products for customers.
- Assisted in creating promotional campaigns to increase sales and attract new customers.
- Identified trends in customer feedback and reported them to management team.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Created reports on order volume, revenue, and other key metrics related to online ordering.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Tracked shipments from suppliers and ensured timely delivery of goods for customers.
- Provided training and support for new employees joining the company's online grocery team.
- Conducted regular audits on the website's content and functionality, making sure it is up-to-date.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Asked store associates for help locating missing products.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Created, managed or automated orders or invoices using order management or invoicing software.
Education
Some College (No Degree) - Psychobiology
Penn Foster College
Scottsdale, AZSkills
- Upbeat and Outgoing Attitude
- Heavy Lifting
- Attention to Detail
- Verifying Order Accuracy
Languages
English
Professional
Timeline
Online Grocery Associate
Walmart
10.2021 - 06.2023
Some College (No Degree) - Psychobiology
Penn Foster College