Melissa Barker
Summerville,SC
Summary
To join a customer focused team that will allow me to utilize my skills, knowledge and experience to increase sales and build relationships; to impact my workplace with increased profitability and Amazing customer service.
Overview
36
36
years of professional experience
Work History
Sales Representative
Go Flooring
09.2024 - Current
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Site Leader
Tidal Wave Auto Spa
04.2023 - 10.2024
- Established strong relationships with stakeholders, clients, and vendors for seamless communication and collaboration throughout the project lifecycle.
- Maintained detailed records of all site activities, allowing for effective monitoring of progress towards key milestones throughout each project''s duration.
- Created a positive work environment that promoted high levels of morale, job satisfaction, and retention among team members.
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
Restaurant General Manager
Ruby Tuesday’s
11.2022 - 04.2023
- Increased sales 22 percent
- Decreased inventory loss by 5%
- Successfully hired and trained BOH team
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Restaurant General Manager
Chili’s Bar and Grill
02.2022 - 11.2022
- Increased sales by over 30%
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Restaurant General Manager
Hooters of America LLC.
10.2019 - 11.2021
- Increased sales by 46% over budget/prior year
- Developed community relationships to raise money for multiple charitable organizations
- Hired, trained and supervised staff of 30+ team members while developing and coaching 5-member management team
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant General Manager
Yum! Brands: DBA: Pizza Hut
04.2012 - 07.2019
- Responsible for all aspects of Daily Restaurant Operations
- Opened new location 2/13 Exceed Proforma by 6%
- Reduced food cost by 1.6%
- Achieved “Excelling” Rating on HQSC 96%
- Hired, trained, developed team members and management
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
EVS Supervisor
Aramark Healthcare
04.2010 - 03.2012
- Responsible for Daily Operations in Main Hospital- In Patient Units
- Completed weekly schedules for EVS Team
- Accountable for maintaining infection control standards in acute care areas
- Responsible for completing all Employee, Patient, and Staff Rounding, & I-Impact records weekly/monthly
- Assisted in budget preparation and monitoring to maintain cost-effective operations within the EVS department.
- Mentored new employees on proper cleaning techniques, equipment use, and infection control measures, improving overall team performance.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
Co-Manager/General Manager
BSD Foods, LLC/Wendy’s
05.2009 - 02.2010
- Responsible for all Hiring and Training for Team Members
- Completed weekly schedules for All Managers and Crew within the labor Budget
- Accountable for all Aspects of Operations for Restaurant with annual sales $1M+
Director of Training
Fikes Wholesale, Inc.
08.2008 - 03.2009
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Promoted a supportive environment that fostered collaboration, creative problem-solving, and a shared commitment to professional excellence among all team members.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
Restaurant General Manager
Pilot Travel Centers/Wendy’s
06.2007 - 08.2008
- Served as Traveling GM to Conduct Manager Training
- Assist in Furthering Company initiatives for Service with Speed
- Assist in Hiring, Training, and Development of Restaurant Management Teams
- Introducing New Managers to Back Office Functions and Procedures to Promote Inventory and cost Controls
- Develop and Assist Restaurant and Region Management in Sales Growth Strategies
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Operations Manager
Maverick Management, Inc.
06.2005 - 06.2007
- Responsible for vendor contracts, merchandising, and store plan-o-grams
- Developed Monthly and Quarterly Promotion Plans
- Managed Vendor rebate, and allowance incentive programs in excess of $200K annually
- Developed Customer Service Training for all levels of organization
- Full P&L responsibility for 31 retail convenience stores from Daytona to Plantation, FL
- Effectively managed all vendor relationships with the company including store level incentives to grow sales volume
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager of Training - Safety Manager - CVP Program Coordinator
1st Coast Energy
08.2002 - 06.2005
- Facilitate CVP Training, Ensure Program Implementation and track program results, including processing appeals as necessary for Shell Locations
- Develop, Coordinate and Facilitate Company Wide Comprehensive Safety and Hazard Communication Program
- Work with Operations and Marketing Team to ensure successful monthly and Annual Events and promotions
- Monitor performance of all Operations, Perform Needs Analysis, and Develop Programs to Support Company Initiatives
- Develop and Facilitate all Training for all Levels of Operations and Classes of Trade
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
District Manager
Circle K/Phillips Petroleum
07.1998 - 07.2002
- Supervise Daily Operations of Nine Convenience Store and Gasoline Locations
- Introduced inventory Control Procedures Reducing Inventory Loss to .9%
- Recruited, Hired, and Trained Store Managers ensuring a minimum of Three Store Manager Trainees on staff at all Times
- Achieved Three awards for Outstanding Achievement in Sales, Controls, and Safety
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Marketing Consultant/Area Supervisor
Star Enterprise/Texaco
01.1989 - 01.1998
- Supervise Daily Operations of Thirteen Salary Operated Retail Locations
- Full P&L and Expense Responsibility For all Locations
- Responsible for Recruiting and Hiring Store Managers for the Atlanta District
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Education
COURSE - Financial Management
University North Carolina Business School
Chapel Hill, NCCOURSE - Human Resource Law
American Council On Management Association
COURSES - Skills for Successful Supervisors
American Management Association
COURSE - Disney Management
People, Leadership, On Stage
COURSE - Food and Alcohol Management Certified
ServSafe
Bachelors Degree - Business Management and Accounting
GSU/CFU/UGA
Atlanta01.1999
Skills
- I am an extrovert and have never met a stranger I specialize in building relationships with all the customers I interact with; Both Internal and External
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
Businessinterests
Human Resource Development, Training, continual improvement in results and profitability.
Timeline
Sales Representative
Go Flooring
09.2024 - Current
Site Leader
Tidal Wave Auto Spa
04.2023 - 10.2024
Restaurant General Manager
Ruby Tuesday’s
11.2022 - 04.2023
Restaurant General Manager
Chili’s Bar and Grill
02.2022 - 11.2022
Restaurant General Manager
Hooters of America LLC.
10.2019 - 11.2021
Restaurant General Manager
Yum! Brands: DBA: Pizza Hut
04.2012 - 07.2019
EVS Supervisor
Aramark Healthcare
04.2010 - 03.2012
Co-Manager/General Manager
BSD Foods, LLC/Wendy’s
05.2009 - 02.2010
Director of Training
Fikes Wholesale, Inc.
08.2008 - 03.2009
Restaurant General Manager
Pilot Travel Centers/Wendy’s
06.2007 - 08.2008
Operations Manager
Maverick Management, Inc.
06.2005 - 06.2007
Manager of Training - Safety Manager - CVP Program Coordinator
1st Coast Energy
08.2002 - 06.2005
District Manager
Circle K/Phillips Petroleum
07.1998 - 07.2002
Marketing Consultant/Area Supervisor
Star Enterprise/Texaco
01.1989 - 01.1998
COURSE - Food and Alcohol Management Certified
ServSafe
COURSE - Financial Management
University North Carolina Business School
COURSE - Human Resource Law
American Council On Management Association
COURSES - Skills for Successful Supervisors
American Management Association
COURSE - Disney Management
People, Leadership, On Stage
Bachelors Degree - Business Management and Accounting
GSU/CFU/UGA
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