Melissa Barlett
Moseley,VA
Summary
Goal-oriented manager with distinguished experience in hotel sales and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Successfully exceeded establish goals during my hotel sales career. Determined individual with background in establishing and nurturing lucrative relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Specialist/Enrollment Coordinator
Selinsgrove Area School District
07.2015 - 10.2019
- Maintained files, records and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
Sales Assistant
Marriott Meadow View Conference & Convention Cntr
07.2014 - 12.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Researched new clients for sales team, inputting contact information into Salesforce.
Instructional Teacher's Assistant
Kingsport City Schools & Millville School District
03.2010 - 05.2014
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Sales Manager
Loews Hotels
06.2003 - 09.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Manager
Philadelphia Marriott Downtown
05.2001 - 06.2003
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Assisgtant
Philadelphia Airport Marriott
03.2000 - 05.2001
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Education
Bachelor of Science -
Indiana University of Pennsylvania
Indiana, PASkills
- Negotiation expertise
- Rapport and relationship building
- Goals and performance
- Sales strategy development
- Direct Sales
- Prospecting skills
- Time Management
- Goal Setting and Achievement
- Compiling Data
- Data Governance
Certification
Marriott Golden Circle Awards
Marriott Sales School 2001, & 2002
Timeline
Data Specialist/Enrollment Coordinator
Selinsgrove Area School District
07.2015 - 10.2019
Sales Assistant
Marriott Meadow View Conference & Convention Cntr
07.2014 - 12.2014
Instructional Teacher's Assistant
Kingsport City Schools & Millville School District
03.2010 - 05.2014
Sales Manager
Loews Hotels
06.2003 - 09.2005
Sales Manager
Philadelphia Marriott Downtown
05.2001 - 06.2003
Sales Assisgtant
Philadelphia Airport Marriott
03.2000 - 05.2001
Bachelor of Science -
Indiana University of Pennsylvania
Marriott Golden Circle Awards
Marriott Sales School 2001, & 2002
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