Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Melissa Barnes

Metamora,MI

Summary

Dynamic professional with a proven track record at Premier Title Agency LLC, excelling in document preparation and conflict management. Recognized for enhancing client satisfaction through effective communication and meticulous attention to detail, ensuring seamless transactions and informed decision-making. Adept at managing competing priorities while maintaining high standards of accuracy and confidentiality.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Closing Agent

Premier Title Agency LLC
01.2017 - Current
  • Handled sensitive financial information discreetly, maintaining confidentiality for all clients involved in transactions.
  • Enhanced client satisfaction by efficiently managing all closing tasks and ensuring timely completion.
  • Mitigated risk for all parties involved by diligently verifying essential information during the closing process.
  • Assisted clients in understanding the intricacies of their contracts, resulting in informed decisionmaking.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally at the closing table and post closing.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Managed disbursement of funds efficiently upon completion of transactions according to contractual agreements between parties involved.

Daycare Owner/Operator

Little Sweet Hearts LLC
07.2009 - 03.2017
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Provided personalized care for each family and their needs.
  • Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
  • Improved parent satisfaction with open and consistent communication channels.

Pharmacy Liaison

SelectCare
03.1998 - 12.2000
  • Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
  • Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
  • Assisted physicians and patients with our approved drug formulary.
  • Collaborated with interdisciplinary teams during patient transitions of care, ensuring seamless medication management and continuity.
  • Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Gathered and processed necessary documents and support for formulary override approvals.

Education

No Degree - Science / Healthcare

Macomb Community College
Warren, MI

No Degree - Nursing Prerequisites

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
06-1989

Skills

  • Notary public certification
  • Strong communication skills
  • Effective time management
  • Computer software proficiency
  • Proficient in conflict management
  • Skilled in document preparation
  • Collaborative teamwork
  • Analytical problem-solving
  • Comprehensive accounting skills
  • Prioritization skills
  • Meticulous attention to detail
  • Proficient in handling multiple tasks
  • Effective presentation skills

Accomplishments

    State of Michigan Resident Producer License February 21, 2020

Certification

  • Licensed Resident Producer, State Of Michigan - February 21, 2020

Interests

  • Gardening
  • Running
  • Dance / Zumba/ Jazzercize
  • Healthy Living
  • Holistic Living
  • Cooking / Baking
  • Farming

Timeline

Closing Agent

Premier Title Agency LLC
01.2017 - Current

Daycare Owner/Operator

Little Sweet Hearts LLC
07.2009 - 03.2017

Pharmacy Liaison

SelectCare
03.1998 - 12.2000

No Degree - Science / Healthcare

Macomb Community College

No Degree - Nursing Prerequisites

Cuyahoga Community College

High School Diploma -

Chippewa Valley High School

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