Melissa Barraza
Palestine,TX
Summary
Dynamic professional with proven customer service and problem-solving skills, honed at BJ's Restaurant & Brewhouse. Excelled in high-pressure environments, enhancing guest relations and increasing efficiency through exceptional communication and multitasking proficiency. Adept at team collaboration, showcasing a detail-oriented and adaptable approach to achieving results.
Overview
5
5
years of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
01.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sandwich Artist
Old Magnolia
10.2019 - 01.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT08.2025
High School Diploma -
UT Tyler University Academy At Palestine (K-12)
Palestine, TX08.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail Oriented
- Guest Relations
- Telephone reception
- Teamwork and Collaboration
- Problem-Solving
Timeline
Host
BJ's Restaurant & Brewhouse
01.2024 - 07.2024
Sandwich Artist
Old Magnolia
10.2019 - 01.2022
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
UT Tyler University Academy At Palestine (K-12)