Melissa Barrows
Ooltewah
Summary
With a proven track record at Parkridge Valley Hospital, I excel in staff management and complex problem-solving. My expertise in training and mentoring, coupled with attention to detail, drives operational excellence and fosters a culture of continuous improvement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor
Parkridge Valley Hospital
07.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved questions and concerns.
- Enforced company policies and regulations with employees.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Mental Health Technician
Parkridge Valley Hospital
03.2023 - 07.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Daycare Site Manager
Signal Centers @ Clifton Hills Elementary
07.2022 - 05.2023
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Streamlined enrollment processes for increased efficiency and improved parent experience.
- Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
Fire Lieutenant
Chattanooga Fire Department
02.2002 - 06.2008
- Responsible for driving apparatus, equipment, grounds, and stations for proper order and condition.
- Responsible for all personnel and station duties when Captain is off duty.
- Prepared reports of fires, equipment and personnel.
- Increased firefighter safety by enforcing strict adherence to department policies and procedures during emergency operations.
- Mentored new firefighters, fostering a positive work environment conducive to professional growth and development.
- Created comprehensive pre-incident planning documents to facilitate efficient responses in high-risk environments.
- Conducted thorough post-incident analysis sessions, utilizing lessons learned to refine operational guidelines and enhance future responses in similar situations.
- Evaluated personnel performance regularly, providing constructive feedback and identifying individual strengths to match skill sets with appropriate assignments.
- Oversaw inventory management processes for station supplies and equipment, maintaining adequate levels while minimizing waste or excess spending.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Compiled and maintained log books, run reports and training records.
- Drove apparatus and leed team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
Senior Fire Fighter
Chattanooga Fire Department
08.2000 - 01.2003
- Drove apparatus when Lieutenant was off duty.
- Safeguarded lives and property by swiftly responding to structure fires, vehicle accidents, and other emergencies.
- Participated in regular physical fitness activities to ensure peak performance during high-stress situations.
- Improved station maintenance routines, ensuring timely equipment inspections and repairs for maximum readiness.
- Enhanced team efficiency by developing and implementing streamlined firefighting procedures.
- Administered first aid and medical treatment to those injured during fires and car accidents.
- Actively engaged in ongoing education and training courses to stay current with evolving firefighting technologies and best practices.
- Assisted in the training of new firefighters, imparting essential skills and knowledge for optimal job performance.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Firefighter
Chattanooga Fire Department
08.1998 - 08.2000
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
High School Diploma -
Tyner High School
Chattanooga, TN06-1992
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Analytical thinking
- Process monitoring and improvement
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CPI for behavioral health
- First Aid
Timeline
Supervisor
Parkridge Valley Hospital
07.2024 - Current
Mental Health Technician
Parkridge Valley Hospital
03.2023 - 07.2024
Daycare Site Manager
Signal Centers @ Clifton Hills Elementary
07.2022 - 05.2023
Fire Lieutenant
Chattanooga Fire Department
02.2002 - 06.2008
Senior Fire Fighter
Chattanooga Fire Department
08.2000 - 01.2003
Firefighter
Chattanooga Fire Department
08.1998 - 08.2000
High School Diploma -
Tyner High School
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