Melissa Barwick
Brownsburg Community School Corporation
RIVERVIEW,FL
10
years of professional experience
Safety-focused transportation professional with a clean driving record, strong defensive driving skills, and dependable passenger service. Experienced in pre-trip inspections, weather-aware driving, and calm support for students, elderly riders, and passengers with disabilities.
Work History
Bus Driver
2 Years 7 Months- Operated school bus safely along assigned routes, following traffic laws and transportation procedures.
- Inspected vehicle daily, reporting maintenance concerns and safety issues promptly.
- Assisted students with boarding, seating, and secure unloading at designated stops.
- Enforced student behavior expectations, maintaining orderly and respectful bus environment.
- Communicated route delays, incidents, and safety concerns to transportation staff and school officials.
- Monitored weather and road conditions, adjusting driving practices to support passenger safety.
- Completed required pre-trip and post-trip documentation accurately and consistently.
- Responded calmly to emergencies, applying district procedures and safety protocols.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Customer Service Specialist
7 Years 1 Month- Coordinated patient inquiries, directing requests to appropriate departments with accurate, courteous communication.
- Resolved billing, scheduling, and registration issues while maintaining compliance with hospital procedures.
- Trained new staff on service workflows, documentation standards, and patient confidentiality expectations.
- Monitored service tickets and follow-up tasks to ensure timely resolution across departments.
- Improved front-desk efficiency by streamlining call routing, intake support, and appointment coordination.
- Documented patient interactions in electronic systems with accuracy and confidentiality.
- Maintained patient satisfaction through consistent service recovery, clear communication, and dependable support.
- Escalated complex concerns to clinical and administrative teams, supporting effective issue resolution.
Education
High School Diploma
- Honor Roll [Semester and Year]
- Awarded [Award Name]
Skills
Clean driving record
Safety-focused
Pre-trip inspections
Weather condition driving
Defensive driving
Safety practices
Elderly and disabled assistance
Disability awareness
Passenger safety
Time management
Passenger service and safety
Strong working relationships
Timeline
Bus Driver
Brownsburg Community School Corporation
03.2024 - 10.2026Read More
Customer Service Specialist
Hendricks Regional Health Hospital
03.2017 - 04.2024Read More
Brandon High School
High School Diploma
Read More