Melissa Bassett
Jacksonville
Summary
Customer Service Representative with 20+ years of experience in enhancing satisfaction through expert support and efficient problem resolution. Demonstrates strong skills in account management, documentation, and technical troubleshooting, contributing to improved service efficiency and member retention for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
Cracker Barrell
Jacksonville
08.2024 - Current
- Tracked inventory levels throughout the day and restocked items as needed.
- Demonstrated knowledge of store products and services.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Offered suggestions for additional items that may be of interest to customers.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
Member service specialist
VyStar Credit Union
06.2023 - 06.2024
- Trained new employees on bank policies and procedures related to member services roles.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls from wide range of members, welcoming callers.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
Customer Service Representative
Concentrix
Jacksonville
06.2022 - 06.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Documented, researched and resolved customer service issues.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Created and entered enrollment applications for new consumers in company database.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Support Technician
Concentrix
Jacksonville
03.2021 - 07.2021
- Educated customers on simple methods to solve common software and hardware issues.
- Implemented remote troubleshooting techniques to solve common software and hardware issues.
- Kept team on task, tracking schedules, monitoring deliverables and troubleshooting technical problems.
- Responded promptly to incidents and requests after careful analysis and documentation.
- Maintained detailed records of daily support activities and resolutions.
- Helped users via telephone to diagnose and triage problems.
Rockstar Grill Op/sales/assistant Manager
Waffle House
Jacksonville
09.2003 - 03.2020
- Assisted management with implementing successful sales and service strategies.
- Supported strong inventory control with regular counts and effective loss prevention strategies.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Provided excellent customer service to clients in person and over the phone.
- Maintained cleanliness of the sales floor area at all times.
Education
High School Diploma - Medical Assisting
Cornerstone Christian Correspondence School
01.2003
Skills
- Call management
- Computers
- Adaptability
- Pressure
- Multi-tasking
- Teamwork
- Problem resolution
- Hospitality
- Communication
- Remote support
- Customer satisfaction
- Sales techniques
- Operate cash registers
- Register opening and closing
- Cash drawer balancing
- POS system operation
- POS system operations
- Safety and cleanliness standards
Languages
English, Native
Timeline
Retail Sales Associate
Cracker Barrell
08.2024 - Current
Member service specialist
VyStar Credit Union
06.2023 - 06.2024
Customer Service Representative
Concentrix
06.2022 - 06.2023
Support Technician
Concentrix
03.2021 - 07.2021
Rockstar Grill Op/sales/assistant Manager
Waffle House
09.2003 - 03.2020
High School Diploma - Medical Assisting
Cornerstone Christian Correspondence School
Similar Profiles
Zita CoronadoZita Coronado
Server/Waitress at Cracker Barrell Old Country StoreServer/Waitress at Cracker Barrell Old Country Store
Serenity RobertsSerenity Roberts
Grill Cook at Cracker Barrell Old Country StoreGrill Cook at Cracker Barrell Old Country Store
Joab RODRIGUEZJoab RODRIGUEZ
Sever at Cracker BarrellSever at Cracker Barrell
Sarah MooreSarah Moore
Waitress/Crew Shift Leader at Cracker Barrell Old Country StoreWaitress/Crew Shift Leader at Cracker Barrell Old Country Store
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks