Melissa Basye
Commerce,United States
Summary
Dynamic Senior Product Owner Associate at Fannie Mae with a proven track record of enhancing team velocity by 65% and delivering critical features on time. Skilled in Agile methodology and stakeholder engagement, I excel in driving innovation and strategic planning to exceed product expectations and elevate user satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Product Owner Associate
Fannie Mae
Washington D.C, United States
01.2023 - Current
- Serve as one of six Product Owners for the Multifamily Underwriting Platform at Fannie Mae.
- Lead one of three Salesforce teams within the Agile Release Train, coordinating priorities across 10 scrum teams.
- Increased team velocity by 65% through process refinement and backlog prioritization.
- Delivered five government-critical features meeting all product requirements and deadlines.
- Manage dependencies, stakeholder communication, and training for the entire CRM platform.
- Implemented rigorous testing processes to ensure quality and compliance across deliverables.
Associate Product Owner
Fannie Mae
Washington D.C, United States
01.2022 - Current
- Spearheaded design and leadership of two cross-functional teams, elevating performance by 12%.
- Collaborated with UX designers to launch user-friendly interfaces for Run The Business and Acquisition Transformation products, enhancing user satisfaction by 70%.
- Executed essential Multifamily Governance, CRM, and Dashboard features for Executive Vice President, exceeding minimum viable product expectations.
- Conducted research and pursued certifications to identify trends, cultivate expertise, and encourage team knowledge sharing.
Associate Product Analyst
Fannie Mae
Washington D.C, United States
01.2021 - Current
- Achieved 100% adoption rate for DUS Inspect mobile property inspection application.
- Executed go-to-market strategies across three product owners for six essential features.
- Led manual and acceptance testing for all user stories and features within scrum team.
Multifamily Business Analyst Program
Fannie Mae
Washington D.C, United States
01.2021 - Current
- Completed intensive 18-month rotational program in customer engagement, credit underwriting, and business strategies.
- Developed strategic planning skills to enhance enterprise-wide initiatives.
- Cultivated stakeholder engagement abilities to strengthen collaboration across functions.
- Refined cross-functional collaboration techniques to support organizational objectives.
Education
Master of Business Technology - Business and Technology
University of Georgia
05-2026
Bachelors - Economics
James Madison University
05.2019
Skills
- Project management
- Agile methodology
- Data analysis
- Stakeholder engagement
- Customer relationship management
- Market research
- Strategic planning
- Innovation management
- Stakeholder management
- Technical acumen
- Customer empathy
- Product metrics tracking
- Data-driven decision making
- Customer relationship management (CRM)
- Excellent communication
Certification
- Advanced Certified Scrum Product Owner (ACSPO), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
Accomplishments
- Feature Delivery Success, Led team to deliver 25 new features within, enhancing user experience significantly.
- Customer Satisfaction Boost, Increased customer satisfaction score by 40% through revamping our voice of the customer feedback loops and running the business maintenance execution.
- Project Efficiency Improvement, Reduced project lead time by 30%, allowing for quicker market adaptations and responsiveness.
- Team Training Success, Successfully trained 300 users on new technologies, boosting productivity by 17%.
Volunteer Experience
President, Young Professional Employee Resource Group, 12/2019, Present - s President of the Young Professional Employee Resource Group at Fannie Mae, I lead a board of executives in driving engagement and professional development initiatives for over 700 members. I am responsible for developing and executing a strategic plan that includes enterprise-wide programming and high-impact events featuring senior executives and C-suite leaders.
Under my leadership, our flagship Emerging Leadership Program has thrived, with attendance at key events reaching over 600 employees. I serve as the lead facilitator for executive events, presenting opportunities for interaction with influential leaders such as our Executive Vice President, Chief Economist, and Senior Vice Presidents. My role focuses on fostering a culture of mentorship, collaboration, and growth, ensuring that young professionals are equipped with the tools and connections necessary for their career advancement.
Timeline
Senior Product Owner Associate
Fannie Mae
01.2023 - Current
Associate Product Owner
Fannie Mae
01.2022 - Current
Associate Product Analyst
Fannie Mae
01.2021 - Current
Multifamily Business Analyst Program
Fannie Mae
01.2021 - Current
Master of Business Technology - Business and Technology
University of Georgia
Bachelors - Economics
James Madison University
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