Melissa Bateman
Joppa,MD
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Assistant/Office Manager at various offices. Proven expertise in insurance verification and payment processing, coupled with exceptional customer service skills. Adept at managing electronic health records and fostering strong relationships with clients, ensuring efficient operations and accurate data management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Assistant
Cornerstone Financial Services
Jarrettsville, MD
02.2025 - Current
- Coordinated distribution of legal materials to relevant parties as required.
- Drafted motions, briefs, and various legal documents to support case preparations.
- Updated databases with new information from attorneys and clients for accurate record-keeping.
- Ensured proper filing of all paperwork in accordance with established procedures.
Front Desk Clerk
Mountain Community Health Partnership
Bakersville, NC
04.2024 - 01.2025
- Ensured warm interactions with guests during check-in at front desk.
- Monitored front desk phone lines, providing prompt responses during peak times.
- Processed payments accurately, maintaining accountability for cash drawer balances.
- Managed appointment schedules, including cancellations and modifications, to maintain organized records.
- Checked voicemail and returned calls on office phone lines, directing messages to team members.
- Communicated compassionately with patients while safeguarding medical information confidentiality.
- Streamlined workflow by overseeing front office customer service, appointment management, billing, and administrative tasks.
Medical Office Assistant/Receptionist
Yancey Center for Physical Therapy
Burnsville, NC
04.2023 - 04.2024
- Answered telephone calls to provide office information and direct inquiries to appropriate staff.
- Coordinated patient scheduling, check-in, check-out, and payment processing for billing.
- Updated patient records and insurance details to ensure accuracy in electronic medical systems.
- Delivered compassionate support during patient interactions, addressing concerns and inquiries effectively.
- Maintained professionalism in both in-person and telephone customer service communications.
- Obtained pre-authorizations from insurance providers prior to scheduled medical services.
- Processed and recorded medical payments made by check, cash, and credit card.
- Enhanced team collaboration through effective communication and support of staff needs.
Pharmacy Technician
CVS Pharmacy
Spruce Pine, NC
12.2020 - 04.2023
- Addressed inquiries from customers and healthcare providers through incoming phone calls.
- Maintained accurate records by stocking, labeling, and inventorying medication.
- Assisted pharmacists with medication dispensing, labeling, and packaging to streamline pharmacy workflow.
- Achieved precise dosage calculations and filled prescriptions with meticulous attention to detail.
Medical Assistant/Office Manager
Dr. Joseph Reinhardt
Forest Hill, MD
10.2017 - 11.2020
- Ensured cleanliness and organization of exam rooms and medical equipment for efficient operations.
- Collected detailed client medical histories, including medications, symptoms, and allergies.
- Guided patients to exam rooms while addressing inquiries and preparing them for evaluations.
- Executed thorough management of medical records through systematic filing and document scanning.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Developed strong professional rapport with vendors and clients.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Education
Medical Assiting Certificate - Medical Assisting
Harford Community College
Bel Air, MD05-2015
High School Diploma -
Perry Hall High School
Nottingham, MD06-1987
Skills
- Insurance verification and payment processing
- Electronic health records management
- Customer service excellence
- Data entry accuracy
- Attention to detail
Skills
- Time management
Certification
- CPR/AED Certification
Timeline
Legal Assistant
Cornerstone Financial Services
02.2025 - Current
Front Desk Clerk
Mountain Community Health Partnership
04.2024 - 01.2025
Medical Office Assistant/Receptionist
Yancey Center for Physical Therapy
04.2023 - 04.2024
Pharmacy Technician
CVS Pharmacy
12.2020 - 04.2023
Medical Assistant/Office Manager
Dr. Joseph Reinhardt
10.2017 - 11.2020
Medical Assiting Certificate - Medical Assisting
Harford Community College
High School Diploma -
Perry Hall High School
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