Melissa Batoon
Bryans Road,MD
Summary
Multitalented Executive Assistant with decades of top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
12
12
years of professional experience
Work History
Leasing Consultant/Bookkeeper
InterSolutions
Waldorf, MD
06.2022 - Current
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
Assets Protection Team Leader
Home Depot
Alexandria, VA
10.2021 - 05.2022
- Maintained safety and security of premises, visitors and employees.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
Leasing Agent
Clarendon Court Apartments
Arlington, VA
11.2019 - 03.2020
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Knowledgeable in HUD, Tax Credit and Subsidized Housing
- Maintained accurate records of correspondence with and from tenants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Logistics Coordinator
Best Pro Services
Towson, MD
11.2017 - 10.2022
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Provided daily delivery routes and proof of delivery to sales team.
- Received incoming, unsolicited prospect calls and converted into leads.
- Analyzed client orders and available driving personnel to plan and execute deliveries within client needs and expectations.
Data Analyst
Johns Hopkins Bayview
Baltimore, MD
07.2017 - 10.2017
- Synthesized business intelligence or trend data to support recommendations for action.
- Implemented and developed policies to satisfy regulatory obligations.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Designed and implemented security measures to protect data.
General Manager
World Gym LLC
Waldorf, MD
01.2012 - 04.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
Certification - CPR & First Aid
Red Cross
09.2022
Certification - Mental Health Coach
Light University
Online 03.2022
Certification - Crisis Intervention & Suicide Prevention
Evangel University
Online 01.2020
Some College (No Degree) - Medical Billing And Coding
College of Southren Maryland
Laplata, Md 08.2013
Associate of Arts - Medical And Health Sciences
College of Southren Maryland
Laplata, Md 08.2012
Skills
- Customer Service
- Data Entry/10 Key
- Microsoft Suites
- Onesite/Yardi
- Help Desk/Call Center/Scheduling
- Lease Agreements
- Competitive Research
- Reports/Spreadsheets
- Sensitive Documents
- Medical Terminology
- Property Maintenance
- Records Management
- Filing and Data Archiving
- Internet/Intranet
- Public Relations
- Resourcefulness
- Research Abilities
- Background Check Process
- Clear Communication
- Reporting and Correspondence
- Organized Mindset
- Lease Renewals
- Relationship Building
- Background Checks
- Client Relations
- Local and State Laws
- Grounds and Facility Inspection
- Monthly Fee and Payment Collection
- Administrative Leadership
- Tenant and Owner Liaising
- Deposits Management
- Sale and Rental Recordkeeping
- Insurance Coordination
Timeline
Leasing Consultant/Bookkeeper
InterSolutions
06.2022 - Current
Assets Protection Team Leader
Home Depot
10.2021 - 05.2022
Leasing Agent
Clarendon Court Apartments
11.2019 - 03.2020
Logistics Coordinator
Best Pro Services
11.2017 - 10.2022
Data Analyst
Johns Hopkins Bayview
07.2017 - 10.2017
General Manager
World Gym LLC
01.2012 - 04.2022
Certification - CPR & First Aid
Red Cross
Certification - Mental Health Coach
Light University
Certification - Crisis Intervention & Suicide Prevention
Evangel University
Some College (No Degree) - Medical Billing And Coding
College of Southren Maryland
Associate of Arts - Medical And Health Sciences
College of Southren Maryland
Similar Profiles
Danna MedorDanna Medor
Leasing Consultant at InterSolutionsLeasing Consultant at InterSolutions
Jada NazarioJada Nazario
Leasing Agent at InterSolutionsLeasing Agent at InterSolutions
Ivan GongoraIvan Gongora
Condominium maintenance services at InterSolutionsCondominium maintenance services at InterSolutions
JESSICA SANTIAGOJESSICA SANTIAGO
Property Manager at InterSolutionsProperty Manager at InterSolutions
KYM ALIKYM ALI
Clinical Data Migration Specialist | Cerner & Epic Systems at Various Health SystemsClinical Data Migration Specialist | Cerner & Epic Systems at Various Health Systems