Melissa Batts
Carrollton,GA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Office Scheduler
Halcyon Hospice & Palliative Care
10.2016 - 10.2018
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all appointments were met.
- Monitored and optimized inventory, and reordered materials as required.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Loan Servicing Associate II
Bank OZK
09.2005 - 10.2016
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Assisted in training new associates on company policies and procedures, contributing to a knowledgeable and cohesive team environment.
- Supported portfolio growth by assisting in the boarding of new loans and ensuring accuracy of loan data.
- Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
- Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
- Identified areas for improvement within existing workflows resulting in increased efficiency and accuracy.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Education
Expanded Functions Dental Assisting
West Georgia Technical College
Carrollton, GA12.2020
High School Diploma -
Villa Rica High School
Villa Rica, GA05.2002
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Telephone Etiquette
- Order Processing
- Administrative Support
- Professional and mature
Timeline
Office Scheduler
Halcyon Hospice & Palliative Care
10.2016 - 10.2018
Loan Servicing Associate II
Bank OZK
09.2005 - 10.2016
Expanded Functions Dental Assisting
West Georgia Technical College
High School Diploma -
Villa Rica High School
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