Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Beach

Fayetteville,North Carolina

Summary

Versatile and dedicated professional with extensive experience in childcare, education support, and customer service. Excel at creating positive environments for learning and growth, with a knack for problem-solving, and building strong relationships. Committed to enhancing team success and driving positive outcomes through effective communication and personalized support.

Overview

12
12
years of professional experience

Work History

Paraprofessional

Frenchtown School District
Frenchtown, MT
08.2024 - 11.2025
  • Assisted with the creation and implementation of IEPs, enhancing the educational experience for special-needs students.
  • Led daily life skills lessons, significantly improving practical knowledge among students.
  • Provided one-on-one and group educational support, fostering a positive, inclusive learning environment.
  • Maintained clean and safe facilities, ensuring compliance with health standards, and enhancing the work environment for all staff.
  • Delivered high-quality customer service, resolving issues efficiently, and improving customer satisfaction.

Cleaning Technician

JenRo
Missoula, MT
02.2023 - 06.2024
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Stocked paper products in restrooms.
  • Maintained a clean and safe working environment for staff members.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Dusted furniture and fixtures throughout the building.
  • Sanitized frequented areas and equipment using approved supplies.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Created inventory checklists and stocked housekeeping carts.
  • Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
  • Responded quickly to spills or messes to prevent staining or damage to flooring or furnishings.
  • Emptied wastebaskets on a daily basis.

Customer Service Technician

DIRECTV
Missoula, MT
10.2021 - 03.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Diagnosed system errors and network problems using remote access tools.
  • Strengthened customer retention by offering discount options.
  • Updated knowledge base documents with frequently asked questions.
  • Documented customer installation and upgrade procedures to maintain organizational records.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Ensured all customer inquiries were answered promptly with a high level of accuracy.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Assisted customers with technical issues related to products or services.
  • Monitored incoming calls, emails and chats to ensure quality service delivery standards were met.

Childcare Teacher

Nici Mouse Playhouse
Missoula, MT
03.2014 - 10.2021
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Managed classroom supplies inventory ensuring adequate materials are available at all times.
  • Coordinated with co-teachers and staff to plan and execute school events and field trips.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
  • Adapted teaching methods to suit different learning abilities and styles within the classroom.
  • Encouraged children's curiosity and exploration through interactive learning activities.
  • Facilitated group activities that encouraged cooperation and positive interactions among children.
  • Read aloud and played alphabet games to encourage early literacy.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Kept up-to-date records of students' attendance, behavior and academic progress.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Created a safe, clean and stimulating environment for children to learn and grow.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Facilitated small group instruction for targeted learning objectives.
  • Encouraged creativity through art projects, imaginative play and music activities.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Instructed students on basic life skills such as proper hygiene and self-care.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Administered first aid and medication in accordance with health and safety regulations.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Prepared educational materials and resources that support curriculum objectives.
  • Participated in professional development workshops related to early childhood education best practices.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Provided feedback on student work in an encouraging manner.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Supported special needs children in completing daily tasks or assignments.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.

Education

GED -

Lifelong Learning Center
Missoula, MT
04-2019

Vocational Certificates - Childcare Caregiver

CCT-Montana
Missoula, MT

Skills

  • Childcare management
  • Behavioral management
  • Customer service excellence
  • Communication
  • Team collaboration

Timeline

Paraprofessional

Frenchtown School District
08.2024 - 11.2025

Cleaning Technician

JenRo
02.2023 - 06.2024

Customer Service Technician

DIRECTV
10.2021 - 03.2022

Childcare Teacher

Nici Mouse Playhouse
03.2014 - 10.2021

GED -

Lifelong Learning Center

Vocational Certificates - Childcare Caregiver

CCT-Montana

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Melissa Beach